James Schools
Glen Allen
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Overview
14
14
years of professional experience
Work History
Regional Manager
Michael And Son Services
Richmond
2015.12 - 2026.06
- Managed regional operations to ensure service excellence and customer satisfaction.
- Oversaw team performance and provided guidance to improve service delivery.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Implemented best practices for scheduling and resource allocation across the region.
- Developed training programs to enhance staff skills and operational efficiency.
- Fostered a positive work environment through effective communication and support.
Sales Manager
H and H heating and air
Richmond
2012.08 - 2015.11
- Led sales team to implement effective strategies for HVAC product promotions.
- Managed customer relationships to ensure high satisfaction and repeat business.
- Developed training programs to enhance staff knowledge of heating and air systems.
Education
GED
Richmond, VASkills
- Operational management
- Budget management
- Performance optimization
- Resource scheduling
- Customer relationship management
- Training program development
- Team leadership
- Conflict resolution
- Effective communication
Timeline
Regional Manager
Michael And Son Services
2015.12 - 2026.06
Sales Manager
H and H heating and air
2012.08 - 2015.11
GED