James Thomas
Nelson
Summary
Through 13 years of being an HVAC Service Technician, I have diagnosed, repaired and replaced various types of equipment. I have performed electrical diagnostics as well as a fair amount of plumbing. I have a strong mechanical background and look forward to using those skills every day.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Rogers Heating and Cooling
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Service Technician Manager/Installer
August Air LLC
08.2017 - 01.2024
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Inspected equipment to diagnose operational issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Checked amp draw and electrical connections.
- Tested capacitors and other start assist components.
- Tested airflow in ducted systems.
- Replaced HVAC equipment as needed.
- Upon installation ensured equipment was operating properly and had the correct refrigerant charge by checking superheat and subcooling depending on the type of metering device utilized.
Service Technician
Hungerford Oil Heating And Cooling
10.2011 - 08.2017
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Evaluated systems according to predetermined checklist and noted issues.
- Repaired various types of HVAC equipment including hot water and steam boilers. Heat pumps, including air to air and air to water systems. Gas and oil hot air furnace equipment.
- Diagnose and repair electrical components
Education
HVAC Technician - Heating, Air Conditioning, And Refrigeration Installation And Repair
Richmond Technical Center
Richmond, VA05.2013
Skills
- Diagnostics expertise
- HVAC System Operation and refrigerant cycle
- Construction management on new home installation
- Scheduling and Coordination
Certification
EPA Type 1 and 2.
Will be obtaining Universal EPA certification
Timeline
Service Manager
Rogers Heating and Cooling
01.2024 - Current
Service Technician Manager/Installer
August Air LLC
08.2017 - 01.2024
Service Technician
Hungerford Oil Heating And Cooling
10.2011 - 08.2017
EPA Type 1 and 2.
Will be obtaining Universal EPA certification
HVAC Technician - Heating, Air Conditioning, And Refrigeration Installation And Repair
Richmond Technical Center
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