Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Williams

Norfolk

Summary

Dependable team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve complaints. Committed to providing the highest quality service and creating a positive customer experience.

Overview

4
4
years of professional experience

Work History

Maintenance Technician

Sanctuary Realty
05.2025 - Current
  • Demonstrate excellent customer service skills while communicating with guests to get feedback and address any issues
  • Collaborated with property management to schedule preventive maintenance tasks, minimizing downtime.
  • Utilized maintenance management software to track work orders and inventory supplies effectively.

Maintenance Technician

Hyatt House
02.2025 - Current
  • Demonstrate excellent customer service skills while managing work orders
  • Diagnose issues efficiently, utilizing technical skills to resolve problems with minimal disruption to residents.
  • Conducted routine inspections to identify maintenance needs and ensure property standards were met.

Maintenance Engineer

Holiday Inn Oceanside | Hemingway's Restaurant & Bar
09.2024 - 06.2025
  • Respond to service calls, maintain pool operations, able to fix and install ptac units, painting, electrical, plumbing, PM room project etc...
  • Conducted regular inspections to identify maintenance needs and ensure facility safety standards.
  • Managed repair schedules for hotel equipment, minimizing downtime and enhancing guest experience.
  • Collaborated with management to implement preventive maintenance programs, improving operational efficiency.

Engineer Technician II

Hampton Inn
12.2023 - 02.2025
  • Take service calls, troubleshoot and install ptac units, painting, plumbing, hvac, certified pool maintenance, replace and change light fixtures, program doors and safes etc...

Engineer Technician II

Wyndham Hotels & Resorts
02.2023 - 10.2023
  • HVAC, plumbing, painting, certified pool maintenance, take service calls, program doors n locks, change light fixtures, drywall, and clean up etc...

Excavation and Water restoration

Roto-Rooter Plumbing & Water Cleanup
08.2022 - 12.2022
  • Replacing pvc pipes at residential and commercial sites. Replace barriers in crawl space, cut and install axel fans to dry wet surfaces and confined spaces, dig trenches etc...

Engineer

Cavalier
11.2021 - 07.2022
  • Certified pool operator to assist in maintaining pool chemicals and cleanliness of water quality for both pool and spa.
  • Respond regularly to incoming calls from front desk and work iPods that’s embedded with incoming tasks to accomplish/complete.
  • Paint often, inspect and do room pm’s, Hvac, plumbing, help banquet associates when needed to move and arrange furniture for wedding events etc, and troubleshoot elevator/diagnostics

Education

Certificate - Welding

Tidewater Tech Trades
Norfolk, VA
01.2013

Skills

  • Excellent Customer Service Skills
  • Troubleshooting skills
  • Mechanical repair
  • Service-oriented mindset
  • Mechanical troubleshooting
  • Communication skills
  • Industrial maintenance

Timeline

Maintenance Technician

Sanctuary Realty
05.2025 - Current

Maintenance Technician

Hyatt House
02.2025 - Current

Maintenance Engineer

Holiday Inn Oceanside | Hemingway's Restaurant & Bar
09.2024 - 06.2025

Engineer Technician II

Hampton Inn
12.2023 - 02.2025

Engineer Technician II

Wyndham Hotels & Resorts
02.2023 - 10.2023

Excavation and Water restoration

Roto-Rooter Plumbing & Water Cleanup
08.2022 - 12.2022

Engineer

Cavalier
11.2021 - 07.2022

Certificate - Welding

Tidewater Tech Trades

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James Williams