James W. Melone
Reston
Summary
Results-driven Principal Program Manager with expertise in program management, process improvement, and cross-functional leadership. Proven track record of directing teams to achieve strategic objectives and enhance service delivery.
Overview
29
29
years of professional experience
8
8
Certifications
Work History
Principal Program Manager
Fannie Mae
Reston
09.2020 - Current
- Directed cross-functional teams to implement program initiatives and achieve strategic objectives.
- Collaborated with internal teams to refine processes and enhance service delivery.
- Identified opportunities for process improvements that reduced costs and accelerated customer service delivery times.
Lean Consultant
Fannie Mae
Reston
03.2016 - 09.2020
- Collaborated with stakeholders to implement Lean methodologies in project management.
- Conducted root cause analysis to address operational challenges and improve performance.
- Led continuous improvement initiatives to streamline operations and reduce cycle times.
Senior Business Development Consultant
Dillon Kane Consulting
Chicago
06.2012 - 11.2015
- Managed cross-functional teams to implement strategic initiatives for clients.
- Prepared presentations, proposals, reports, and other documents related to business development initiatives.
- Conducted market analysis to identify growth opportunities for client businesses.
Director of Quality Assurance
Xerox, ACS
Schaumburg
08.1996 - 05.2012
- Led cross-functional teams to implement comprehensive testing protocols.
- Established key performance indicators to monitor product quality metrics effectively.
- Developed quality assurance strategies to enhance product reliability and performance.
Education
BBA - Economics
University of Iowa
Iowa City, IA05-1993
Skills
- Program management
- Process improvement
- Lean methodologies
- Cross-functional leadership
- Strategic planning
- Business development
Certification
Prosci Certified Change Practitioner, Issued 2024
Timeline
Principal Program Manager
Fannie Mae
09.2020 - Current
Lean Consultant
Fannie Mae
03.2016 - 09.2020
Senior Business Development Consultant
Dillon Kane Consulting
06.2012 - 11.2015
Director of Quality Assurance
Xerox, ACS
08.1996 - 05.2012
BBA - Economics
University of Iowa