James Ian Gill
Glen Allen
Summary
Detail-oriented professional with a track record in assessment center management and employee training. Known for effective problem-solving and maintaining high compliance standards, ready to support operational goals and enhance team performance.
Overview
10
10
years of professional experience
Work History
Test Center Administrator
Prometric
Glen Allen
09.2020 - Current
- Directed test center activities to ensure effective exam delivery.
- Managed candidate registration and check-in processes efficiently.
- Monitored test sessions to maintain compliance with company SOPs and client practice guidelines.
- Trained new staff (TCA's and TCM's) on procedures and customer service standards.
- Resolved candidate inquiries and issues with professionalism and care.
- Oversaw accurate tracking of test materials alongside inventory quantities.
- Troubleshot any computer hardware or software issues that arose during testing sessions.
- Identified areas for improvement in the operation of the testing center and made recommendations accordingly.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
Interpreter/Translator Intern
French Film Festival - US
Richmond
01.2016 - Current
- Translated dialogue and scripts for French films during screenings.
- Facilitated communication between filmmakers and audiences at film events.
- Provided real-time interpretation during Q&A sessions with directors and actors.
- Translated written texts from one language to another accurately and efficiently.
- Proofread, edited and revised translated documents.
Education
Bachelor of Arts - Foreign Languages And Literatures
Virginia Commonwealth University
Richmond, Virginia, VA12-2018
Master of Science - Leadership - Aviation Security
Liberty University
Lynchburg, VASkills
- Assessment center management
- Candidate registration
- Test session supervision
- Employee training
- Inventory management
- Compliance adherence
Languages
Spanish
Full Professional
French
Full Professional
References
References available upon request.
Timeline
Test Center Administrator
Prometric
09.2020 - Current
Interpreter/Translator Intern
French Film Festival - US
01.2016 - Current
Bachelor of Arts - Foreign Languages And Literatures
Virginia Commonwealth University
Master of Science - Leadership - Aviation Security
Liberty University