Jami Town
Richmond
Summary
Highly effective business analyst with experience in public and private sectors. Achieve exceptional results in conducting research and analysis, identifying, and implementing operational efficiencies. Customer-focused and skilled at team development and leadership. Passionate and forward-thinking American Sign Language student studying the accessibility rights of the Deaf Community.
Overview
27
27
years of professional experience
Work History
Scholarship Processing Technician
Virginia Department Of Education
04.2022 - Current
- The sole processor of student applications and fiscal invoices from colleges and universities for the Virginia Child Care Provider Scholarship Program-a $600K annual scholarship program designed to enhance the educational opportunities that provide a foundation in ECE
- Responds to time-sensitive constituent correspondence in a respectful and appropriate manner, diplomatically handing difficult customer situations within 24 business hours
- Makes determinations regarding applicant eligibility, requesting information needed from applicants, processing award letters, applicant drop/change requests and confirming awards at statewide institutes of higher education
- Prepares and revises reports, databases, applications and invoices to ensure fiscal accountability. Monitors reconciliation of invoice payments for student scholarships
- Created and contributed to the revision of the VCCPSP operations manual and continues to provide updates to the manual as needed
- Volunteer for the Adjunct Emergency Workforce
Tax Credit Assistant
Virginia Department Of Education
04.2022 - 12.2022
- Assisted in the administration of the Neighborhood Assistance Program and the Education Improvement Scholarship Tax Credit Program.
- Evaluated and processed tax credit applications to determine organization eligibility for both programs
- Developed application data collection and reporting
- Maintained secure database user-account accessibility for participating organization
- Supported the development and currency of tax credit applications
- Conducted impact analysis of legislative changes impacting Commonwealth of Virginia tax laws
- Responded to time-sensitive constituent correspondence in a respectful and appropriate manner, diplomatically handing difficult customer situations within 24 business hours
Administrative Analyst and Group Fitness Manager
Gold's Gym
02.2016 - 04.2022
- Performed data collection and analysis across 6 locations
- Conducted weekly audits for all locations to ensure data accuracy and metric performance
- Generated recurring audit findings report on weekly & monthly basis
- Validated monthly billing accuracy for more than 1800 client accounts
- Analyzed data trends and developed performance measures spanning human resources, operations, and ownership scope
- Conducted hiring, performance management, and scheduling for more than 40 fitness instructors
- Managed monthly payroll process for hourly employees across multiple locations
- Developed and performed training and onboarding of new instructors
- Initiated and led CPR certification program for all instructors
- Conceived of and implemented heart rate-based fitness training studio which includes programming, technology set-up, and member recruitment and billing
- Evaluated new instructor video submissions for leading fitness industry company, providing feedback and suggestions on submissions
Credit Management/Fraud Analyst
Capital One
12.2000 - 07.2003
- Investigated claims of Fraud via transactional detail, customer interviews, and vendor interviews
- Conducted reviews of transactions flagged as suspicious activity in accordance with Federal Regulations and Capital One policy
- Performed lending decision evaluation via assessment of applicant credit worthiness and credit history
- Built rapport with credit customers and retail agents to effectively resolve credit fraud claims
- Achieved departmental awards in exceeding credit collections metrics and targets on weekly and monthly basis
- Practiced empathy and relationship building to reach best possible outcomes for customers and Capital One
- Maintained secure customer data and documentation
- Developed comprehensive understanding of financial data and statements, enhancing risk assessment quality and scope
Administrative Wage Garnishment Clerk/Collections
Pennsylvania Higher Education Assistance Agency, PHEAA
01.1997 - 01.2000
- Reviewed and assessed garnishment orders pertaining to defaulted student loans guaranteed by the state of Pennsylvania
- Coordinated communications between vendors and employees related to wage garnishment process and activities
- Audited garnishment orders for accuracy and completeness
- Validated monthly billing accuracy for more than 1800 client accounts
- Securely updated and managed sensitive customer information
- Leveraged available investigative tools to locate and contact delinquent student loan holders, facilitating collection of defaulted debt
- Established trust and productive relationships with borrowers to enable them to resolve their delinquency
Education
Lib Arts AA-American Sign Language/Deaf Studies
Reynolds Community College
Richmond, VA06.2025
No Degree - American Sign Language CSC
Reynolds Community College
Richmond, VA06.2025
No Degree - ASL For Beginners
ASL Champs
Richmond, VASkills
- Culturally sensitive, personable, and adaptive
- Growing knowledge of Deaf Culture
- Computer-savvy with advance, competent use of Microsoft Office Suite
- Exceptional organization and communication skills
- Ability to develop positive internal and external business relationships
- Responsive, organized, and detail-oriented
Timeline
Scholarship Processing Technician
Virginia Department Of Education
04.2022 - Current
Tax Credit Assistant
Virginia Department Of Education
04.2022 - 12.2022
Administrative Analyst and Group Fitness Manager
Gold's Gym
02.2016 - 04.2022
Credit Management/Fraud Analyst
Capital One
12.2000 - 07.2003
Administrative Wage Garnishment Clerk/Collections
Pennsylvania Higher Education Assistance Agency, PHEAA
01.1997 - 01.2000
Lib Arts AA-American Sign Language/Deaf Studies
Reynolds Community College
No Degree - American Sign Language CSC
Reynolds Community College
No Degree - ASL For Beginners
ASL Champs
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