Jamie Dillow
Bumpass
Summary
Professional healthcare coordinator with strong focus on surgical planning and patient care. Well-versed in managing preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency. Skilled in patient scheduling, inventory management, and maintaining compliance with healthcare regulations.
Overview
13
13
years of professional experience
Work History
Advanced Care Surgery Coordinator
Sentara Martha Jefferson Hospital
07.2025 - Current
- Coordinated surgical schedules to optimize operating room utilization and reduce patient wait times.
- Collaborated with surgeons and nursing staff to ensure seamless pre-operative and post-operative care.
- Managed patient intake processes, ensuring accurate information collection and compliance with hospital protocols.
- Streamlined communication between departments, improving coordination for surgical cases and minimizing delays.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
Patient Access Representative, Team Lead
Sentara Martha Jefferson Hospital
02.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Referral Authorization Specialist
University of Virginia Health System
04.2020 - 01.2023
- Provided customer service to internal and external customers related to authorization requests.
- Reviewed authorization requests for accuracy and completeness.
- Researched patient eligibility, coverage information, and benefit levels.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Processed prior authorization requests in accordance with departmental guidelines.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Attended continuing education seminars on topics relevant to the role such as coding changes or insurance policy updates.
Access Associate Senior
University of Virginia Health System
04.2018 - 04.2019
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled patient appointment and procedures with EPIC.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Organized and coordinated training sessions for new employees.
- Identified areas of improvement in existing training methods and procedures.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Activities Coordinator
RoseWood Village
10.2012 - 02.2018
- Managed individual budgeted activities expenditures to minimize operational costs.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Managed administrative processes and prepared key reports and documentation.
- Delivered key projects on-time and on-budget by effectively managing resources and staff.
- Warmly welcomed employees and guests and addressed all needs with conscientious support.
- Wrote monthly newsletter for facility.
Education
Associate of Science - Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VAHigh School Diploma -
Western Albemarle High School
Crozet, VA06.1997
Skills
- Insurance company knowledgeable
- Regulatory compliance
- Payment processing
- Appointment scheduling
- Computer skills
- Friendly, positive attitude
- Active listening
- Planning
- Teambuilding
- Patient interviewing skills
- Coaching and Mentoring
- Team Leadership
- Insurance Verification
- Multitasking and Organization
- Money Handling
- Office administration
- Patient coordination
- Patient check-in
- HIPAA compliance
- Procedure preparation
- Patient counseling
- OR time blocking
- Scheduling expertise
- Insurance pre-certification
- Medical coding
Education and Training
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Timeline
Advanced Care Surgery Coordinator
Sentara Martha Jefferson Hospital
07.2025 - Current
Patient Access Representative, Team Lead
Sentara Martha Jefferson Hospital
02.2023 - Current
Referral Authorization Specialist
University of Virginia Health System
04.2020 - 01.2023
Access Associate Senior
University of Virginia Health System
04.2018 - 04.2019
Activities Coordinator
RoseWood Village
10.2012 - 02.2018
High School Diploma -
Western Albemarle High School
Associate of Science - Business Administration And Management
Piedmont Virginia Community College