Jamie D. Paniagua Leffingwell
Winchester
Summary
Experienced Youth Mentor skilled in building trusting relationships, providing personalized guidance, and facilitating youth development activities. Committed to empowering young individuals and upholding organizational values.
Overview
4
4
years of professional experience
Work History
Mental Health Technician 2
North Springs Behavioral Healthcare
Leesburg, VA
07.2024 - Current
- Administered therapeutic activities to enhance patient engagement and support recovery goals.
- Monitored patient behavior and documented changes to inform treatment plans and improve care continuity.
- Assisted in crisis intervention, employing de-escalation techniques to ensure patient safety and well-being.
- Collaborated with multidisciplinary teams to develop individualized care strategies for diverse patient needs.
- Trained new staff on protocols and best practices, enhancing team efficiency and service delivery standards.
- Led support groups, facilitating discussions that promoted peer support and shared experiences among patients.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Managed crisis situations effectively, ensuring safety of all involved.
- Supported patient confidentiality in accordance with HIPAA regulations.
Bilingual Youth Mentor & TAC Youth Leader
Teens, INC.
Winchester, VA
10.2023 - Current
- Develop trusting and supportive relationships with youth participants.
- Serve as a positive role model and provide guidance on personal, academic, and career-related matters.
- Conduct one-on-one mentoring sessions to address the individual needs and goals of each participant.
- Create and implement engaging and interactive activities, workshops, and programs to promote personal development, leadership skills, and goal-setting.
- Assist youth in developing critical life skills such as decision-making, problem-solving, communication, and conflict resolution.
- Collaborate with other staff members and community partners to provide comprehensive support services to youth.
- Monitor and track participant progress and outcomes, and maintain accurate records of mentorship activities.
- Provide crisis intervention and support as needed, and refer participants to appropriate resources and services.
- Stay informed about current trends, issues, and resources related to youth development and mentorship.
- Uphold the organization's mission, values, and code of conduct at all times.
- Attend court hearings and case management meetings as required.
Bilingual Property Manager
BP Properties
Winchester, VA
03.2022 - 12.2022
- Lead Leasing Agent for vacant property listings
- Managed maintenance requests and coordinating service orders with providers
- Collaborated with city property inspections according to local building codes and ordinances
- Responsible for new hire onboarding and training of office staff
- Balanced tenant account billing through the account software Buildium Operating System
- Filed court documentation as it related to evictions and proceedings
- Communicated regularly with agency attorney about property legalities
Collections Specialist
ANS Properties LLC
Winchester, VA
10.2021 - 03.2022
- Monitored accounts for compliance with established payment plans and flagged non-compliances. Used conversation to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked with the tenant to create a debt repayment plan based on current financial conditions.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
Front Desk Clerk
APM Inn and Suites
Winchester, VA
10.2021 - 03.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided services efficiently and with high level of accuracy.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided exceptional service and assistance to guests upon check-in.
Office Assistant
Fay St Properties LLC
Winchester, VA
10.2021 - 03.2022
- Delivered clerical support by handling a range of routine and special requirements.
- Drafted common document templates for use by executives and employees.
- Managed maintenance requests and coordinating service orders with providers
- Collaborated with city property inspections according to local building codes and ordinances
- Balanced tenant account billing
- Filed court documentation as it related to evictions and proceedings
Education
High School Diploma -
James Wood High School
Winchester, Virginia05-2015
Paralegal Studies -
Lord Fairfax Community College
Middletown, Virginia06-2021
Skills
- Bilingual
- Microsoft Office Suite
- Buildium Operating System
- Google Suite
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Crisis intervention
- Behavior management
- Clinical documentation
- Patient advocacy
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Technician 2
North Springs Behavioral Healthcare
07.2024 - Current
Bilingual Youth Mentor & TAC Youth Leader
Teens, INC.
10.2023 - Current
Bilingual Property Manager
BP Properties
03.2022 - 12.2022
Collections Specialist
ANS Properties LLC
10.2021 - 03.2022
Front Desk Clerk
APM Inn and Suites
10.2021 - 03.2022
Office Assistant
Fay St Properties LLC
10.2021 - 03.2022
High School Diploma -
James Wood High School
Paralegal Studies -
Lord Fairfax Community College