Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jamie Jamison

Cheaspeake

Summary

Dynamic retail leader with a proven track record, excelling in team building and customer service. Recognized for enhancing store performance and increasing profits through effective training and conflict resolution. Skilled in inventory coordination and committed to fostering a positive shopping experience for all customers.

Overview

38
38
years of professional experience

Work History

Assistant Store Manager

Food Lion
Portsmouth
03.2021 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maintained CAO stock levels in Grocery and Health, Beauty, and Cosmetics.
  • Provided leadership, insight, and mentoring to employees in various departments.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Manager

Dollar Tree
Chesapeake
08.2018 - 03.2021
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Improved the performance of individual team members by motivating and training each person.
  • Managed the allocation of staff resources through close monitoring and projected future staff needs.
  • Interviewed, hired, and trained all employees and scheduled work hours.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

Store Director

Supervalu/ Farm Fresh
Chesapeake
01.2010 - 05.2018
  • Promoted from Grocery Manager to Store Director within 3 years.
  • Recognized as Top Woman in Grocery in 2015, Article in Progressive Grocer Magazine based on superior sales and customer satisfaction results.
  • Evaluated store associates regularly to spot and develop new leadership talent.
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
  • Met regularly with department leaders to update policies and improve team performance.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Taught employees how to connect with customers, build trust, and independently handle routine concerns.
  • Increased Profits in some stores 10% of sales though effective sales training and troubleshooting profit loss areas.
  • Followed up with 25 customers each week to verify that they were satisfied with purchases and service.
  • Conducted center store inventories twice a year and fresh inventories monthly.

Grocery Manager

SuperValu/Farm Fresh
Chesapeake
07.2007 - 01.2010
  • Was Manager on Duty when Store Manager wasn't in store.
  • Ordered appropriate quantities of merchandise and supplies.
  • Maintained equipment and facilities with optimal cleanliness and safety for employees and customers.
  • Taught employees how to effectively manage customers' needs and meet demands in fast-paced environments.
  • Handled customer complaints, requests, and questions promptly to satisfy needs and retain business.
  • Organized workloads and coordinated schedules to consistently give customers optimal coverage.
  • Coached and trained associates on effective and productive merchandising techniques for consistent sales.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
  • Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Increased revenue and reduced risk by enforcing company policies and improving operations.
  • Managed Staff of 60 - 120 Team Members.

Scan Coordinator

Hannaford Supermarket/Food Lion/Farm Fresh
Chesapeake
01.1987 - 07.2003
  • Executed promotions by accurately tagging sale items and coordinating discounts with management.
  • Mopped, swept, and performed other cleaning tasks to assist with store upkeep and sanitation.
  • Gained and maintained product knowledge to answer questions and make suggestions.
  • Conducted audits to integrate shelf, signage, and pricing systems.
  • Confirmed price changes, promotional accuracy, and signage to support pricing integrity.
  • Leveraged computer database to activate price changes and prepare and submit paperwork and reports.
  • Conducted daily price changes, including updating shelf signs and tags to comply with company policy.
  • Fulfilled customers' needs, requests, and special orders.
  • Fixed discrepancies in pricing with self-directed and knowledgeable approach.
  • Verified signatures and required information on checks.

Education

EMT/Paramedic - First Aid

TideWater Community Collage
VaBeach, VA

High School Diploma - General

Ogemaw High School
Rose City, MI

Skills

  • Record keeping
  • Routine correspondence
  • Safety precautions
  • Inventory coordination
  • Merchandise displays
  • Data entry
  • Team building and leadership
  • Employee relations
  • Cost control and budgeting
  • Training and development
  • Performance evaluations
  • Time management
  • Staff scheduling
  • Employee training and development
  • Customer service
  • Team building
  • Conflict resolution
  • Store operations
  • Incident reports

Affiliations

Though the years of being a single parent raising my daughter helping with her activities from Athletics to her achievements school in English and Science.

Being recognized as Top Woman in Grocery in 2015 article in Progressive Grocer Magazine based on sales and Customer Satisfaction results.

Now married with a Bonus Daughter and a Grandmother to 4 Grandsons.

Timeline

Assistant Store Manager

Food Lion
03.2021 - Current

Manager

Dollar Tree
08.2018 - 03.2021

Store Director

Supervalu/ Farm Fresh
01.2010 - 05.2018

Grocery Manager

SuperValu/Farm Fresh
07.2007 - 01.2010

Scan Coordinator

Hannaford Supermarket/Food Lion/Farm Fresh
01.1987 - 07.2003

EMT/Paramedic - First Aid

TideWater Community Collage

High School Diploma - General

Ogemaw High School

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Jamie Jamison