JAMIE SOTO
Woodbridge
Summary
Proactive Administrative Assistant & IT Support Specialist with experience in office coordination, invoicing, and technical troubleshooting. Skilled at managing calendars, processing financial transactions, and maintaining accurate records while resolving IT issues to minimize downtime. Adept at learning new systems quickly, supporting staff, and ensuring smooth workflow in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant & IT Support
Pack Animal Care
07.2024 - Current
- Manage office calendars, appointment scheduling, and daily communication with 50+ clients.
- Prepare and process invoices, track payments, and maintain accurate financial records.
- Reconcile accounts and generate reports to support management and ensure accuracy.
- Provide Tier 1 IT support for staff, troubleshooting login issues, printer connectivity, and software updates.
- Maintain organized filing systems (digital and physical) for patient and business documentation.
- Monitor and manage social media accounts, increasing client engagement and service awareness.
- Support management by streamlining workflows and recommending process improvements.
Kennel Technician
Old Bridge Veterinary Hospital
04.2021 - 08.2021
- Administered medications and monitored animal health to ensure well-being.
- Maintained a sanitary and organized environment, following safety protocols.
Hostess / Server
Ruby Tuesday
09.2020 - 01.2021
- Greeted and seated guests, managed reservations, and coordinated takeout orders.
- Delivered excellent customer service by resolving concerns and ensuring guest satisfaction.
- Kept dining area organized to support efficient operations.
Diesel Apprentice
Ford
10.2019 - 07.2020
- Assisted with vehicle diagnostics, repairs, and preventive maintenance.
- Documented work orders, updated repair logs, and tracked parts inventory.
- Supported customer communication by providing updates and handling service documentation.
Education
High School Diploma -
C.D. Hylton High School
07.2021
Information Technology
Northern Virginia Community College
Annandale, VA01-2029
Skills
- Administrative Skills: Calendar management, email handling, document preparation, invoicing, data entry
- Financial Management: Creating and processing invoices, account reconciliation, payment tracking
- IT Support Skills: Troubleshooting hardware/software, password resets, ticket tracking, system updates
- Technical Proficiency: Microsoft 365 (Word, Excel, Outlook), Google Workspace, Scheduling Software
- Operations: Inventory management, transaction processing, record keeping
- Soft Skills: Bilingual (English/Spanish), excellent communication, multitasking, problem-solving
KEYWORDS FOR ATS
- Help Desk Support
- Invoicing
- Billing
- Account Reconciliation
- Financial Reporting
- Administrative Coordination
- Data Entry
- Customer Service
- Office Management
- Microsoft 365
- Google Workspace
- IT Troubleshooting
- Calendar Management
- Scheduling
- Filing & Records Management
- Technical Support
- Password Resets
- System Updates
- Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant & IT Support
Pack Animal Care
07.2024 - Current
Kennel Technician
Old Bridge Veterinary Hospital
04.2021 - 08.2021
Hostess / Server
Ruby Tuesday
09.2020 - 01.2021
Diesel Apprentice
Ford
10.2019 - 07.2020
High School Diploma -
C.D. Hylton High School
Information Technology
Northern Virginia Community College