JaMiyah Lyons
Chester
Summary
Detail-oriented and dependable professional with experience in remote customer support, healthcare assistance, and customer service. Strong verbal and written communication skills with the ability to work independently in a work-from-home environment. Proficient in documentation, scheduling, and maintaining confidentiality.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon Fulfillment Center
07.2024 - Current
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse floor.
- Collaborated with team members to ensure timely order fulfillment and shipment accuracy.
- Conducted routine inspections of equipment to maintain safety standards and operational efficiency.
- Trained new employees on warehouse procedures, safety protocols, and best practices.
Customer Service Associate
Food Lion
06.2022 - Current
- Provided professional customer service in a fast-paced environment
- Processed transactions accurately and resolved customer concerns
- Demonstrated reliability, punctuality, and strong communication
Remote Customer Support Representative (Work From Home)
Teleperformance
01.2025 - 01.2026
- Handled customer inquiries via phone, email, and chat
- Maintained accurate records, scheduling, and data entry
- Worked independently while meeting productivity and quality standards
- Independent Contract
Pharmacy / Medical Technician
Walgreens
09.2024 - 06.2025
- Assisted patients with prescriptions and healthcare inquiries
- Managed confidential patient data in compliance with HIPAA standards
- Communicated effectively with patients and healthcare professionals
Team Worker
Chick-fil-A
10.2021 - 11.2022
- Collaborated with team members to ensure efficient workflow in fast-paced environment.
- Trained new staff on operational procedures and customer service standards.
- Maintained cleanliness and organization of workstations to enhance productivity.
- Assisted in inventory management, ensuring timely restocking of supplies.
Direct Support Professional Caregiver
Sevita
01.2026 - Current
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients with medication management, ensuring adherence to prescribed schedules for health and safety.
- Developed and implemented individualized care plans in collaboration with healthcare professionals and families.
- Monitored client behaviors and progress, documenting changes to inform treatment adjustments and improve outcomes.
Education
Bachelor of Science - Biology
Virginia State University
06.2028
Skills
Remote Communication
Customer Service
Virtual Support
Scheduling
Data Entry
Documentation
Time Management
Microsoft Word
Google Docs
HIPAA Awareness
Multitasking
Problem Solving
Timeline
Direct Support Professional Caregiver
Sevita
01.2026 - Current
Remote Customer Support Representative (Work From Home)
Teleperformance
01.2025 - 01.2026
Pharmacy / Medical Technician
Walgreens
09.2024 - 06.2025
Warehouse Worker
Amazon Fulfillment Center
07.2024 - Current
Customer Service Associate
Food Lion
06.2022 - Current
Team Worker
Chick-fil-A
10.2021 - 11.2022
Bachelor of Science - Biology
Virginia State University