Summary
Overview
Work History
Education
Skills
Timeline
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Jamon Frazier

New Kent

Summary


Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

16
16
years of professional experience

Work History

Account Manager

Canda Dry
05.2021 - Current
  • Managed client accounts, ensuring consistent communication and satisfaction with services provided.
  • Developed tailored solutions to meet specific client needs, enhancing overall service delivery.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
  • Analyzed client feedback to identify areas for improvement, implementing changes that increased retention rates.
  • Trained new team members on account management best practices, fostering a collaborative work environment.
  • Established strong relationships with clients, resulting in increased trust and loyalty toward company offerings.
  • Oversaw project timelines and deliverables, ensuring alignment with client expectations and contractual obligations.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Developed account sales and strategy, sold products to 100 + accounts.
  • Maintain sales records, meeting and exceeding sales targets.

Route Sales Representative

Frito Lay
01.2015 - 05.2021
  • Managed route schedules to optimize delivery efficiency and customer satisfaction.
  • Built strong relationships with clients to enhance product visibility and sales opportunities.
  • Conducted inventory checks and maintained accurate stock levels for seamless operations.
  • Implemented best practices in route planning, reducing delivery times and costs.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Represented wide range of products and brands.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Developed account sale strategies and customer invoices
  • Performed Inventory checks for multiple delivery trucks.

Merchandiser

Pepsi
08.2009 - 01.2015
  • Developed product displays to enhance visibility and drive sales in retail environments.
  • Analyzed inventory levels and optimized stock replenishment processes to reduce shortages.
  • Collaborated with sales teams to execute promotional strategies and maximize customer engagement.
  • Trained junior merchandisers on best practices for product placement and merchandising standards.
  • Conducted regular audits of store shelves to ensure compliance with company guidelines and brand integrity.
  • Led cross-functional meetings to assess market trends, adjust strategies, and improve overall merchandising effectiveness.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Boosted sales through effective collaboration with marketing team on promotional displays.
  • Created visual displays to highlight new and featured products.

Education

Small Business Management

J. Sargeant Reynolds Community College
Richmond, VA
05-2009

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Relationship building
  • People Leadership
  • Goal oriented
  • Account oversight
  • Issue resolution
  • Networking skills
  • Team Training
  • Documentation and reporting
  • Project management
  • Client rapport

Timeline

Account Manager

Canda Dry
05.2021 - Current

Route Sales Representative

Frito Lay
01.2015 - 05.2021

Merchandiser

Pepsi
08.2009 - 01.2015

Small Business Management

J. Sargeant Reynolds Community College

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Jamon Frazier