Jana Ha
Gainesville
Summary
Resourceful and dedicated student with excellent analytical skills and a committed to providing great customer service. Patient-care oriented, bringing forth a compassionate and friendly attitude.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Head Sales Associate
Goodwill
05.2025 - Current
- Spearheaded the implementation of innovative merchandising techniques, resulting in improved visual appeal and customer engagement.
- Implemented incentive programs that motivated sales associates to exceed individual targets while fostering a supportive team atmosphere.
- Streamlined inventory management processes to ensure optimal product availability and timely restocking.
- Assisted store manager in tracking sales data, analyzing trends, and making informed decisions about inventory levels based on demand forecasts.
- Worked closely with the customer service team to address any returns or exchanges in a timely manner while maintaining satisfactory resolution for both parties.
- Managed daily operations of the sales floor, ensuring efficient workflow and adherence to company policies and procedures.
- Coordinated with marketing department to effectively utilize promotional materials within the store setting, increasing brand awareness and visibility.
- Maintained a clean, organized store environment that facilitated easy navigation for customers while promoting an inviting shopping experience.
Office Administrative Assistant
Women's Care Center
09.2022 - 04.2023
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Conducted medical office administrative tasks, such as answering phones and greeting visitors
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments (Insurance)
- Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention
Library Assistant
IU Kelly
06.2021 - 08.2022
- Conducted library orientation sessions to familiarize new users with library resources and services
- Created a series of online tutorials to assist library patrons with research and other library-related tasks
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.2021
Skills
- Time Management
- Computer Skills
- Ability to Work in a Team
- Leadership Skills
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Communication Skills
- Customer Service Skills
- Interpersonal Communication
- Brand promotion
- Strong leadership
- Hospitality and accommodation
- Problem-solving
- Attention to detail
- Reliability
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Head Sales Associate
Goodwill
05.2025 - Current
Office Administrative Assistant
Women's Care Center
09.2022 - 04.2023
Library Assistant
IU Kelly
06.2021 - 08.2022
High School Diploma -
Chantilly High School
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