JANAH BERNABE
Alexandria
Summary
Detail-oriented administrative professional with extensive experience in healthcare operations, patient access, and government administrative support. Skilled in scheduling, insurance verification, and managing patient records to ensure seamless workflows. Strong background in customer service, policy compliance, and data management. Adept at liaising with patients, providers, and government officials to streamline processes and enhance service delivery. Seeking an administrative role in healthcare or government where I can contribute my organizational and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Ennoble Care
05.2025 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Assures that all messages are completed and distributed appropriately
- Reschedules patient appointments as needed
- Reviews and updates patient insurance information
- Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service
- Displays excellent communication skills
Patient Access Associate 4
INOVA Lung Transplant
04.2023 - 12.2024
- Scheduled new patient appointments, pulmonary tests, and follow-ups.
- Managed patient charts and uploaded medical images.
- Provided administrative support to ensure efficient clinic operations.
- Processed insurance referrals and verifications.
Patient Services Specialist
Virginia Heart
11.2022 - 03.2023
- Scheduled patient appointments for cardiac diagnostic tests and follow-ups.
- Verified insurance eligibility and obtained necessary referrals.
- Collected co-payments and processed patient transactions.
Patient Access Associate 3
INOVA Vascular and Cardiac Surgery
11.2021 - 11.2022
- Scheduled patient healthcare appointments and coordinated referrals.
- Assisted with patient check-ins, insurance verification, and payment collection.
- Answered phone calls and directed inquiries to appropriate departments.
Scheduling Coordinator / PSR
Sutter Pacific Medical Foundation
11.2020 - 10.2021
- Provided administrative support to healthcare providers.
- Scheduled patient appointments and procedures, managing referral entries and prior authorizations.
Patient Access Associate II
INOVA Fairfax Hospital Trauma Center
07.2018 - 09.2020
- Managed patient registrations and created accurate system records.
- Verified insurance and collected co-payments as needed.
Education
High School Diploma -
UPSOUTH Education Foundation Inc.
Skills
- Administrative & Scheduling: Expertise in coordinating patient appointments, tests, and follow-ups across various medical specialties Proficient in managing office workflows and supporting executive teams
- Healthcare Operations: Skilled in insurance verification, prior authorizations, and medical billing processes
- Government & Public Service: Experience in document processing, policy compliance, and diplomatic communications from an internship at the Department of Foreign Affairs
- Customer Service & Communication: Strong interpersonal skills, ensuring positive interactions with patients, staff, and government officials
- Technical Proficiency: Familiar with EPIC, Cerner, Passport, OA Office, Microsoft Office (Word, Excel, Outlook), and Google Workspace
- Data Management & Compliance: Efficient in maintaining confidential records, ensuring compliance with healthcare and government regulations
- Time Management & Multitasking: Proven ability to prioritize tasks and work efficiently under pressure in fast-paced environments
- Verbal and written communication
- Data entry
- Strong work ethic
- Problem-solving
INTERNSHIP EXPERIENCE
- Department of Foreign Affairs – Passport Division
- Manila, Philippines
- Assisted in processing passport applications and document verification.
- Gained experience in diplomatic communication and public service.
Timeline
Scheduling Coordinator
Ennoble Care
05.2025 - Current
Patient Access Associate 4
INOVA Lung Transplant
04.2023 - 12.2024
Patient Services Specialist
Virginia Heart
11.2022 - 03.2023
Patient Access Associate 3
INOVA Vascular and Cardiac Surgery
11.2021 - 11.2022
Scheduling Coordinator / PSR
Sutter Pacific Medical Foundation
11.2020 - 10.2021
Patient Access Associate II
INOVA Fairfax Hospital Trauma Center
07.2018 - 09.2020
High School Diploma -
UPSOUTH Education Foundation Inc.
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