Janaisia Fils-Aime
Henrico
Summary
Dynamic professional with immense experience, excelling in data entry and organization. Recognized for enhancing inventory accuracy and training staff, leveraging critical thinking and attention to detail to streamline operations. Committed to delivering exceptional customer service and optimizing processes for improved efficiency.
Overview
6
6
years of professional experience
Work History
Receiving Clerk
AMF Bakery Systems
02.2025 - Current
- Processed incoming shipments and verified accuracy against purchase orders as well as maintained detailed records of receipts and discrepancies for audit purposes.
- Managed inventory levels through effective tracking and organization of received goods, as well as, coordinating with warehouse team to optimize space utilization and streamline storage processes.
- Trained new staff on receiving protocols and best practices for efficient operations.
Learning Ambassador
Amazon
12.2023 - 12.2024
- Facilitated onboarding sessions, ensuring new hires understood safety protocols and standard operating procedures.
- Designed and implemented training programs for warehouse staff to enhance operational efficiency.
- Monitored employee performance, providing constructive feedback to improve productivity and accuracy.
Inventory Specialist
Walgreens Fulfilment Center
05.2023 - 11.2023
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Utilized WHM systems to track inventory movements and streamline reporting procedures.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Administrative Coordinator
Robert Half
02.2023 - 05.2023
- Managed office supplies inventory, optimizing ordering processes to reduce costs.
- Coordinated scheduling and managed appointment logistics, enhancing workflow efficiency.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Sales Representative
Boost Mobile
11.2022 - 03.2023
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Utilized point-of-sale systems for efficient transactions and accurate record-keeping, as well as, handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries while also collaborating with the marketing team to create promotional materials for product launches.
- Developed product knowledge to effectively address customer needs and boost sales and to also be able to demonstrate product features and benefits to drive informed purchasing decisions.
Front of House Team Leader
Capitol Waffle Shop
08.2021 - 05.2022
- Supervised daily front-of-house operations, ensuring smooth service delivery and customer satisfaction.
- Trained and mentored new team members on service standards and operational procedures.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
Customer Service Representative
Maximus
03.2021 - 07.2021
- Provided timely assistance to customers regarding policy inquiries and claims processing along with assisting customer with applications and updating records to reflect current information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Customer Service Representative
Concentrix
06.2019 - 11.2019
- Assisted in processing customer orders and managing account information efficiently and responded to inquiries regarding insurance coverage and eligibility requirements.
- Adapted quickly to new software systems for tracking customer interactions and maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
John Marshall High School
Richmond06-2018
Skills
- Data entry
- Attention to detail
- Time management
- Critical thinking
- Organization
- Complaint handling
- Active listening
- Customer service
- Computer skills
- Documentation and recordkeeping
Timeline
Receiving Clerk
AMF Bakery Systems
02.2025 - Current
Learning Ambassador
Amazon
12.2023 - 12.2024
Inventory Specialist
Walgreens Fulfilment Center
05.2023 - 11.2023
Administrative Coordinator
Robert Half
02.2023 - 05.2023
Sales Representative
Boost Mobile
11.2022 - 03.2023
Front of House Team Leader
Capitol Waffle Shop
08.2021 - 05.2022
Customer Service Representative
Maximus
03.2021 - 07.2021
Customer Service Representative
Concentrix
06.2019 - 11.2019
High School Diploma -
John Marshall High School
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