Janal Overton
Henrico,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Health Connect America / Keys Academy
08.2023 - Current
- Supported classroom activities by implementing individualized educational plans for students with diverse needs.
- Assisted educators in maintaining a structured learning environment through effective behavior management strategies.
- Facilitated communication between students, teachers, and parents to enhance student engagement and progress.
- Collaborated with multidisciplinary teams to evaluate student performance and develop tailored instructional strategies.
- Organized educational materials and resources to streamline lesson preparation for instructors and improve efficiency.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Tier 1 Advisor
Noridian Medicare
11.2022 - 06.2023
- Provided comprehensive support to beneficiaries regarding Medicare eligibility and enrollment processes.
- Resolved inquiries through effective communication and detailed problem-solving techniques.
- Assisted in training new team members on operational procedures and customer service standards.
- Developed and maintained accurate documentation of client interactions to ensure compliance with regulations.
- Monitored call metrics, identifying trends to improve response times and service quality standards.
- Increased first contact resolution rates by taking ownership of problems until resolved or escalated appropriately.
- Managed approximately 30-50 incoming/outgoing calls, appeal letters/forms and emails per day For customers.
Paraprofessional
Keys Academy
09.2020 - 10.2022
- Monitored student interactions during group activities to promote social skills and teamwork among peers.
- Provided one-on-one support to students during academic tasks, fostering independence and confidence in learning.
- Participated in professional development sessions to enhance skills in special education practices and classroom management techniques.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Paraprofessional
Henrico County Public Schools
09.2015 - 09.2020
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Collaborated with specialists to adapt educational materials for students requiring additional support.
Education
High School Diploma -
Caroline High School
Milford, VA06-2009
Skills
- Call center experience
- Sales support
- Cross-functional teamwork
- Analytical mindset
- Compliance
- Quantitative skills
- Teamwork
- Problem-solving
- Attention to detail
- Microsoft windows and office
- Excellent communication
Timeline
Paraprofessional
Health Connect America / Keys Academy
08.2023 - Current
Tier 1 Advisor
Noridian Medicare
11.2022 - 06.2023
Paraprofessional
Keys Academy
09.2020 - 10.2022
Paraprofessional
Henrico County Public Schools
09.2015 - 09.2020
High School Diploma -
Caroline High School