TALIA MOTLEY
Martinsville
Summary
Experienced in claims processing and reimbursement policies, demonstrating a strong attention to detail and accuracy in data entry tasks. Developed efficient solutions to streamline processes while adhering to company guidelines for payments and customer interactions. Proven ability to assist customers effectively, resolving inquiries and complaints while maintaining compliance with store policies. Time management skills utilized to prioritize tasks and ensure timely processing of payments according to contractual agreements.
Overview
8
8
years of professional experience
Work History
Labor Reimbursement Specialist
Advance Auto Parts
09.2022 - Current
- Provided training on best practices for submitting reimbursement claims accurately.
- Processed payments according to contractual agreements.
Retail Support Associate
Advance Auto Parts
09.2021 - 09.2022
- Assisted customers in locating items, answered product questions and provided information on product features.
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Developed creative solutions to increase efficiency within assigned departments.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer inquiries and complaints in an efficient manner.
- Followed company policies regarding returns and exchanges, refunds, discounts, promotions and coupons.
Engagement Specialist
Startek
01.2021 - 07.2021
- Assisted in developing effective policies related to customer interaction management.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
Administrative Assistant
A Nurse's Touch
06.2018 - 01.2021
- Maintained files and filing, keeping sensitive information confidential.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Prepared documents for meetings including agendas, handouts and other materials.
Personal Care Assistant
A Nurse's Touch
03.2017 - 06.2018
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Created training and testing materials for new hires.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Coordinated medical appointments, errands, and social events.
- Responded to resident dining needs and assisted with feeding.
- Prepared meals according to client dietary requirements.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
Education
High School Diploma -
Galileo Magnet High Scool
Danville, VA07.2011
Skills
- Claims processing
- Reimbursement policies
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Time management
- Payment posting
- Medicaid
- Managed care
Timeline
Labor Reimbursement Specialist
Advance Auto Parts
09.2022 - Current
Retail Support Associate
Advance Auto Parts
09.2021 - 09.2022
Engagement Specialist
Startek
01.2021 - 07.2021
Administrative Assistant
A Nurse's Touch
06.2018 - 01.2021
Personal Care Assistant
A Nurse's Touch
03.2017 - 06.2018
High School Diploma -
Galileo Magnet High Scool