Jane Mwaura
Lynchburg
Summary
Dynamic and results-oriented professional with a proven track record at J Crew Customer Service And Distribution Center, enhancing customer satisfaction through meticulous package tracking and innovative problem-solving. Excelled in efficient multitasking and teamwork, significantly improving operational effectiveness. Skilled in machine operation and adept at applying industry knowledge for continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Package Operator / Production
J Crew Customer Service And Distribution Center
10.2024 - 01.2025
- Improved customer satisfaction with accurate tracking updates through diligent monitoring of package status in the system.
- Attended industry-related workshops for professional development purposes, applying newly acquired knowledge back into daily operations for increased effectiveness.
- Managed high volume periods skillfully through effective time management strategies that maximized output without sacrificing quality.
- Monitored package handling equipment performance to identify potential issues and coordinated with maintenance teams for timely repairs, minimizing downtime.
- Ensured timely delivery of packages by effectively managing workload and prioritizing tasks based on deadlines.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
Housekeeper
Mama Lucy Kibaki Hospital
02.2014 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
Graduate Certificate -
William
01.1989
Skills
- Efficient multitasking
- Order picking
- Machine operation
- Warehouse organization
- Load planning
- Packing boxes
- Mopping
- Laundry service
- Vacuuming
- Teamwork
- Flexibility
Certification
High School
Timeline
Package Operator / Production
J Crew Customer Service And Distribution Center
10.2024 - 01.2025
Housekeeper
Mama Lucy Kibaki Hospital
02.2014 - 08.2023
High School
Graduate Certificate -
William
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