Jane Pair
Falls Church
Summary
Dynamic professional with extensive experience in customer relationship management and operational oversight. Skilled in problem-solving and critical thinking, consistently achieving process improvements that lead to enhanced workflow and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Deli Italiano
Great Falls
06.2023 - Current
- Managed daily operations to ensure efficient workflow in food service environment.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Trained new employees on operational procedures and safety protocols.
- Implemented process improvements to enhance operational efficiency.
- Developed menus collaboratively with clients to meet dietary preferences.
- Designed marketing materials for digital and print campaigns.
- Updated website graphics, enhancing user experience and engagement.
- Participated in brainstorming sessions to generate innovative design ideas.
- Managed various aspects of the business including website, maintaining the menu for online and in-store ordering as well as third party food delivery apps.
- Managed all catering services for the restaurant chain including creating a catering menu and consulting with customers to build custom tailored packages.
- Demonstrated flexibility in the workplace by being able to switch between hands on work on the ground while simultaneously completing office duties.
- Assisted with opening two new restaurants, including planning the layout for storage/kitchen and dining room equipment, training new staff, setting up new software networks, and building a new online ordering menu from the ground up within the Hunger Rush online ordering ecosystem.
- Provided general assistance by being the 'on call' person in the organization for issues related to personnel management, tech troubleshooting, and any other needs and they arose.
- Created and maintained spreadsheets to track and compare pricing across different vendors and used the data output to produce order guides on a weekly basis.
- Maintained relationships with vendors to ensure competitive pricing and timely solutions to problems as they arose.
- Used creativity and flexibility to find solutions to various problems in the restaurant and in the office.
Home Care Provider
John T Price Revocable trust
Arlington
05.2020 - 04.2025
- Delivered drop-in and live-in home care services for individual with worsening dementia.
- Promoted a safe environment through supervision and monitoring of physical condition and behavior.
- Assisted with personal hygiene tasks and completed basic household chores to support daily living.
- Engaged in meaningful conversations and activities to enhance client well-being.
- Managed all aspects of health care, including scheduling and attending doctor's visits.
- Maintained up-to-date vaccines and medications while ensuring proper use of PPE during COVID-19.
- Provided constant presence to ensure client's health and emotional support.
- Exercised patience and kindness in challenging care scenarios.
Rideshare Driver
Lyft
Arlington
07.2018 - 03.2020
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and functionality for passenger comfort.
- Maintained an exemplary rating above 4.7.
Medical Assistant
Morton Plant Mease Health Care
Largo
02.2009 - 11.2011
- Assisted with patient intake and data entry for electronic health records.
- Supported physicians during patient examinations and procedures with necessary tools.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Conducted routine lab tests and prepared specimens for laboratory analysis.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Central Florida Institute
Palm Harbor, FL01-2014
Skills
- Inventory management and process improvement
- Catering and menu development
- Website management
- Customer relationship management
- Effective communication
- Problem solving
- Flexibility in role
- Critical thinking
- Interpersonal communication across language barriers
- Data management
Certification
ServSafe Food Safety Manager
Timeline
Operations Manager
Deli Italiano
06.2023 - Current
Home Care Provider
John T Price Revocable trust
05.2020 - 04.2025
Rideshare Driver
Lyft
07.2018 - 03.2020
Medical Assistant
Morton Plant Mease Health Care
02.2009 - 11.2011
Associate of Applied Science - Diagnostic Medical Sonography
Central Florida Institute