Janeirah Hamlett
Richmond
Summary
Developed critical skills in high-paced customer service environment, including effective communication and problem-solving. Seeking to transition into new field utilizing these transferable skills. Aiming to leverage past experience to contribute positively to new role and organization.
Experienced with customer relationship management and sales techniques to drive outbound success. Utilizes effective communication and persuasive skills to engage prospects and close deals. Track record of maintaining customer satisfaction and achieving sales goals through strategic planning and execution.
Sales professional prepared to excel in outbound engagements. Successfully improved customer satisfaction and sales performance through targeted outreach and persuasive communication. Proven ability to collaborate with team members and adapt to evolving business needs, ensuring consistent results.
Positive, upbeat personality with excellent communication and problem-solving abilities. Knowledge of customer relationship management software and persuasive communication techniques, along with proficiency in handling high-volume outbound calls. Committed to driving customer satisfaction and contributing to sales growth.
Professional agent with experience in outbound communication and customer engagement. Adept at building strong client relationships and driving successful outcomes. Strong focus on teamwork, adaptability, and achieving targets. Skilled in persuasive communication, problem-solving, and CRM software.
Overview
10
10
years of professional experience
Work History
inbound and outbound agent
Cuore Call center
- Current
- Answer calls and respond to texts
- Handle customer inquiries both telephonically and by text
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- Current employer
Supervisor of Walmart
Walmart
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Saleteller
Tlk Group
03.2017 - Current
- To provide customers with a great experience of upgrading their servers to a trustworthy company such as Comcast ensuring our customers that who they're getting their internet and TV service and also phone service that they always can count on us to make sure that they have in the best Comcast experience we also provide them with how much they will be paying including taxes and fees before they make the purchase
Dietary aide1 +2
VCU Medical Center
11.2014 - 06.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Discarded outdated food products and maintained waste disposal procedures.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Kitchen Manager
Chipotle Mexican Grill
06.2015 - 03.2016
- Monitored on-time arrival and appropriate uniforms of all kitchen employees.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
High School Diploma - Accounting And Finance
Penn Foster High School
Richmond, Virginia03.2010
Skills
- Food Safety Compliance
- Goal oriented
- Appointment setting
- Performance tracking
- Persuasion techniques
- Script adherence
- Customer relationship building
- Outbound sales
- Sales presentations
- Objection handling
- Sales reporting
- Email etiquette
- Upselling strategies
- Call scheduling
- Positive attitude
- Teamwork
- Quick thinking
- Problem-solving
- Attention to detail
Awards
American Red Cross Medical Assistant graduated August15th of2016 with a certificate of completion
Timeline
Supervisor of Walmart
Walmart
05.2023 - Current
Saleteller
Tlk Group
03.2017 - Current
Kitchen Manager
Chipotle Mexican Grill
06.2015 - 03.2016
Dietary aide1 +2
VCU Medical Center
11.2014 - 06.2016
inbound and outbound agent
Cuore Call center
- Current
High School Diploma - Accounting And Finance
Penn Foster High School
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