Janelle Eason
Newport News
Summary
Dynamic Store Manager with a proven track record at 7-Eleven, excelling in customer service and inventory management. Enhanced team performance through effective training and mentoring, resulting in increased sales and customer satisfaction. Skilled in strategic planning and fostering a collaborative work environment, driving operational efficiency and profitability.
Overview
15
15
years of professional experience
Work History
Store Manager
7-eleven Convenience Store
Hampton, VA
02.2019 - 10.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Implemented marketing strategies to increase foot traffic and boost sales revenue.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Resolved customer complaints promptly, ensuring high satisfaction levels and repeat business.
- Coordinated promotional events to drive community engagement and brand awareness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Assistant Manager
Family Dollar
Norfolk, VA
03.2014 - 01.2019
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Coordinated inventory management processes, including stock replenishment and product placement.
- Trained and supported team members in merchandise standards and store policies.
- Monitored sales performance and implemented strategies to achieve business goals.
- Resolved customer inquiries and complaints efficiently to enhance shopping experience.
- Collaborated with management on promotional activities to drive sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Team Leader Manager
City of Virginia Beach
Virginia Beach, VA
06.2009 - 06.2014
- Led team in implementing city initiatives, enhancing community engagement and service delivery.
- Streamlined operational workflows, improving efficiency and reducing response times for service requests.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Coordinated cross-departmental projects to ensure alignment with strategic objectives and resource allocation.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
Education
High School Diploma -
Granby High School
Norfolk, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Sales professional
- Payroll management
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Sales coaching
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Project management
- Marketing and promotions
- Special events
- Competitor monitoring
- Operations oversight
- Employee terminations
- Process improvements
- Hourly shift management
- Risk management
- Promotional planning
- Budget development
- Team building
Timeline
Store Manager
7-eleven Convenience Store
02.2019 - 10.2024
Assistant Manager
Family Dollar
03.2014 - 01.2019
Team Leader Manager
City of Virginia Beach
06.2009 - 06.2014
High School Diploma -
Granby High School