Janelle Yankey
Winchester
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Babysitter
Care.com Inc
06.2024 - Current
- Care for children from infancy to teenage years, including twins, ensuring a safe and nurturing environment.
- Plan engaging activities and assist with homework to support learning and development.
- Prepare meals, snacks, and manage daily routines such as bedtime and hygiene.
- Communicate with parents about children’s progress, activities, and any concerns.
Guest Service Representative
Hilton The Main
10.2022 - 05.2025
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide the best possible experience.
- Process guest payments and provide accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Analyzed customer feedback to identify areas requiring improvement.
- Foster a safe lodging environment with reliable and effective security services.
Task Associate
Ulta Beauty
12.2024 - 02.2025
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Ensured compliance with company policies, safety procedures, and standards.
- Supported the team in completing daily operational tasks as assigned by management.
- Provided basic customer assistance, such as directing customers to products and answering inquiries.
- Participated in training and development to stay updated on new products and procedures.
Career Services Representative
Norfolk State University
11.2021 - 11.2024
- Coordinated career-focused events on campus.
- Advised individuals on job search strategies, resume development, and interview preparation.
- Promoted employment opportunities through online postings, career fairs, and employer visits.
- Conducted scheduled resume and interview workshops.
Data Entry Specialist Intern
Oasis of Hope CDC
06.2024 - 08.2024
- Accessed client files via secured SharePoint and Microsoft Office servers.
- Maintained confidentiality and ensured client documents adhered to HUD guidelines.
- Provided customer service for first-time homebuyers and one-on-one counseling.
- Collaborated with remote team members to ensure seamless communication and customer satisfaction.
Education
Bachelor of Science - Architecture/Construction Management
Norfolk State University
Norfolk, VA12-2025
High School Diploma - undefined
Centreville High School
06.2021
Skills
- Guest services expertise
- Time management
- Strong verbal and written communicator
- Project Management
- MS Office
Timeline
Task Associate
Ulta Beauty
12.2024 - 02.2025
Babysitter
Care.com Inc
06.2024 - Current
Data Entry Specialist Intern
Oasis of Hope CDC
06.2024 - 08.2024
Guest Service Representative
Hilton The Main
10.2022 - 05.2025
Career Services Representative
Norfolk State University
11.2021 - 11.2024
High School Diploma - undefined
Centreville High School
Bachelor of Science - Architecture/Construction Management
Norfolk State University