Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Janessa D. West

Williamsburg

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Private Caregiver

Private Household
11.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
  • Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.

Personal Care Assistant

Brookdale Senior Living
01.2023 - 02.2024
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored vital signs and reported changes or concerns promptly to nursing staff for timely intervention.
  • Improved patient comfort by providing personalized care and attention in daily activities.

Broker Support Specialist

Blue Shield of California
05.2022 - 02.2023
  • Responded to inquiries about Medicare, Medicaid, COBRA, and group insurance plans, providing benefit summaries and coverage details.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Activities Assistant

Edgeworth Park
09.2021 - 06.2022
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.

Adjudicator

Arizona Department of Economic Security
02.2021 - 12.2021
  • Ensured accurate determinations with meticulous research and thorough investigation of disputes.
  • Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
  • Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
  • Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.

Claims Representative

Virginia Employment Commissions
10.2020 - 02.2021
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.

Warehouse Associate

Amazon
10.2020 - 02.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
  • Wrapped pallets in shrink wrap prior to loading.

Clean Room Assembler

Avid Medical - Owens & Minor Company
02.2019 - 03.2020
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Assisted in the development of departmental policies and procedures, ensuring alignment with thelatest industry standards and practices.

Education

Associate of Applied Science - Paralegal Studies

American National University
Salem, VA
10.2026

Certificate - Google Project Management Professional

Merit America
Virtual
02.2025

Certificate - Personal Care Aide

Heart To Heart Career Training Center
Williamsburg
04.2023

High School Diploma -

Woodside High School
Newport News, Virginia
06.2013

Skills

  • Health insurance
  • Time Management
  • Highly skilled in Salesforce
  • Case evaluation
  • Legal research
  • Decision-making
  • Documentation and recordkeeping
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service
  • Communication

Accomplishments

  • Supervised team of 3 to 5 staff members.
  • Collaborated with a team of 30 in the development of the Senior Holiday Ball.
  • Achieved zero workplace injuries from workers and residents through effectively helping with transfers and call bells.

Certification

  • PCA - Personal Care Aide
  • Certified QuickBooks ProAdvisor, Concentrix - 10/2024 to 11/2024

Languages

English
Native or Bilingual

Timeline

Private Caregiver

Private Household
11.2024 - Current

Personal Care Assistant

Brookdale Senior Living
01.2023 - 02.2024

Broker Support Specialist

Blue Shield of California
05.2022 - 02.2023

Activities Assistant

Edgeworth Park
09.2021 - 06.2022

Adjudicator

Arizona Department of Economic Security
02.2021 - 12.2021

Claims Representative

Virginia Employment Commissions
10.2020 - 02.2021

Warehouse Associate

Amazon
10.2020 - 02.2021

Clean Room Assembler

Avid Medical - Owens & Minor Company
02.2019 - 03.2020

Associate of Applied Science - Paralegal Studies

American National University

Certificate - Google Project Management Professional

Merit America

Certificate - Personal Care Aide

Heart To Heart Career Training Center

High School Diploma -

Woodside High School

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