Janet Batts
Richmond,VA
Summary
Dynamic professional with a robust background in financial and medical sectors, adept at thriving in collaborative settings while excelling independently. Demonstrates a proactive approach to assignments, consistently exceeding expectations by going beyond basic requirements. Known for rapid adaptability and strong technical proficiency, ensuring efficient task completion to surpass targets. A dependable team contributor, skilled at tackling challenging projects with unwavering focus and dedication.
Overview
11
11
years of professional experience
Work History
SIU Sr. Investigator I
Capital One
Richmond, VA
03.2022 - Current
- Analyzed decision-making processes related to suspicious activity reports to enhance thoroughness and appropriateness of evaluations.
- Review Suspicious Activity Reports to ensure that all appropriate fields in the SAR form are filled out correctly, SAR narrative is thorough and appropriate levels of supporting documentation were obtained and maintained within Actimize.
- Conducted thorough reviews and maintained records of activities not aligned with BSA regulatory standards.
- Conducted thorough documentation of activities lacking compliance with AML policies and procedures.
- Maintained detailed records on all investigations conducted, ensuring accuracy and adherence to legal requirements.
- Established strong relationships with key community members for valuable information gathering purposes.
- Resolved complex cases with diligent research, analysis, and collaborative problem-solving efforts.
- Analyzed complex data sets to identify patterns and trends in criminal behavior, contributing to proactive crime prevention measures.
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Updated documents, prepared reports, and maintained case files.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Variance Analyst
UHS
RICHMOND, VIRGINIA
04.2021 - 03.2022
- Conducted thorough reviews of payment records to detect and resolve inconsistencies with third-party carriers.
- Analyzed and addressed discrepancies to maintain integrity of each insurance plan.
- Monitored and rectified log errors in real-time to uphold data accuracy and reliability.
- Detailed every action in note screen, enhancing clarity and traceability in patient accounting system.
- Reviewed and updated cost payer logs in accordance with insurance regulations to guarantee precise record-keeping.
- Assessed and refined adjustments on assigned accounts to maintain adherence to established operational standards.
- Monitored account discrepancies and forwarded issues to management for prompt resolution.
- Analyzed reimbursement changes with third-party payers, identifying and executing required discount modifications.
- Developed comprehensive reports to communicate insights and recommendations to stakeholders.
- Analyzed complex data sets to identify trends and support strategic decision-making.
Unit Secretary
Bonsecours Memorial Regional Medical Center
RICHMOND, VIRGINIA
09.2017 - 04.2021
- Optimized office productivity by efficiently addressing numerous incoming calls each day.
- Managed various administrative functions to ensure seamless office operations.
- Coordinated administrative tasks to ensure effective unit performance and alignment with team goals.
- Assessed inventory quantities and communicated replenishment needs to management for efficient supply chain operations.
- Coordinated incoming call flow and ensured proper department alignment for effective communication.
- Coordinated phone interactions for healthcare professionals, streamlining appointment management and providing timely responses to patient inquiries.
- Conducted inventory checks and coordinated procurement of office supplies to maintain optimal stock levels for daily operations.
- Engaged with supervisors, managers, nurses, and doctors to organize and set up rooms with essential supplies and equipment for operational efficiency.
Payment Analyst
Parallon
RICHMOND, VIRGINIA
09.2017 - 04.2021
- Investigated and corrected overpayment discrepancies in credit balances, facilitating timely refunds for patients and insurance providers.
- Identified and confirmed root causes of coding discrepancies, contributing to improved operational efficiency.
- Conducted thorough analysis of overpayment cases, initiating refunds and methodically rectifying unresolved discrepancies.
- Analyzed customer requests and facilitated refunds according to organizational guidelines.
- Analyzed account statements and executed credit balance reconciliations to uphold standards of financial accuracy and compliance.
- Evaluated returned refund checks and instituted corrective procedures to guarantee timely resolution of issues.
- Reviewed account data to detect process trends and initiated appropriate escalation measures.
- Facilitated open dialogue and built rapport with team members and management to promote a positive workplace culture.
- Supervised daily operations, prioritizing quality assurance and efficient execution of tasks to meet organizational goals.
- Monitored and enforced adherence to established guidelines and procedures, reinforcing organizational standards and best practices.
AML Fraud Investigator(S3/Contractor)
Capital One
Glen Allen, VA
10.2016 - 09.2017
- Investigated account transaction activities in detail to ascertain required interventions and enhance financial oversight.
- Analyzed and reported on suspicious account activities to enhance security measures for customers.
- Analyzed complex fraud patterns using the latest detection tools to strengthen security measures.
- Monitored and analyzed shifts in fraud techniques to support comprehensive fraud management initiatives.
- Created detailed case investigation and SARS reports to facilitate informed decision-making.
- Conducted thorough investigations of suspected fraudulent activities to minimize financial loss.
- Analyzed transaction patterns using advanced data analytics tools to identify potential fraud schemes.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
AML High Risk Consultant
Wells Fargo Advisors
Glen Allen, VA
11.2014 - 10.2016
- Performed detailed assessments of transactions and operational practices to uphold regulatory integrity.
- Implemented established guidelines and procedures to maintain consistency and quality in processes.
- Coordinated and assured high-level service delivery across WFA's business lines and channels, maintaining internal service standards.
- Achieved compliance with bank secrecy act standards through effective management of regulatory requirements. Enhanced organizational practices to meet expectations and uphold industry standards. Delivered consistent results in maintaining compliance and mitigating risks.
- Managed comprehensive onboarding for high-risk clients, focusing on meticulous execution of enhanced due diligence (EDD), AML, and OFAC protocols to mitigate risk.
- Conducted thorough analysis of internal client account documentation, external supporting documentation, and third-party vendor informational sources.
- Developed and submitted detailed case investigation and SARS reports to ensure compliance and accuracy.
- Conducted thorough analysis and reference of CIPS during investigative processes.
Education
Associate of Applied Science - General Studies
J. Sargeant Reynolds
Richmond, VA05-2026
High School Diploma -
New Britain High School
New Britain, CT06.1992
Skills
- Record keeping and organization
- Efficient data input
- Goal-oriented motivation
- Strong organizational skills
- Fraud prevention strategies
- Efficient multitasking
- Efficient payment processing
- Financial analysis
- File preparation
- Financial crimes investigation
- Investigative tools
- Risk assessment
- Due diligence
- Data review
- Risk analysis
- Research
- Money laundering investigations
Languages
English
Spanish
Native or Bilingual
Timeline
SIU Sr. Investigator I
Capital One
03.2022 - Current
Variance Analyst
UHS
04.2021 - 03.2022
Unit Secretary
Bonsecours Memorial Regional Medical Center
09.2017 - 04.2021
Payment Analyst
Parallon
09.2017 - 04.2021
AML Fraud Investigator(S3/Contractor)
Capital One
10.2016 - 09.2017
AML High Risk Consultant
Wells Fargo Advisors
11.2014 - 10.2016
Associate of Applied Science - General Studies
J. Sargeant Reynolds
High School Diploma -
New Britain High School