JANET DRUMGOLE
Norfolk,VA
Overview
15
15
years of professional experience
Work History
Seasonal Stockroom Operational Associate
Kohl’s
11.2022 - 12.2022
- Supported sales floor, fitting room, point of sale and operational processes as required
- Provided excellent customer service by offering information to the customer on current merchandise, assortment, promotions, and events
- Completed transactions accurately and efficiently while engaging customers
Public Space Attendant
Commonwealth Lodging Management
04.2019 - 10.2022
- Served as the first point of contact to the guests in the common areas of the hotel and answered any questions about the hotel or surrounding areas
- Maintained a high standard of sanitation and cleanliness of the establishment by providing deep cleaning and daily cleaning of all public areas in line with brand standards
- Assisted with housekeeping team as needed as well as looked after guests’ personal requests
- Reported any maintenance issues or concerns
- Checked supply levels, completed requisition for additional supplies needed and submitted to manager
Medical Records Clerk
Churchland Psychiatric Associates
11.2014 - 09.2018
- Managed and organized medical records efficiently to ensure accuracy and accessibility for 60 healthcare providers and staff
- Ensured all appropriate documentation for the scheduled office visit was included in the patient’s chart
- Printed, faxed, and/or mailed patient’s chart information as requested and authorized
- Maintained compliance with HIPAA regulations and other relevant health care standards
- Contacted patients to confirm scheduled appointments
Switchboard Operator
EVMS Medical Group
01.2008 - 05.2013
- Managed main switchboard for busy medical group call center
- Entered messages for physicians and staff via Electronic Health Records system
- Scheduled appointments for patients with their respective provider
- Assisted with pre-registering patients to establish new care and updated all changed information for established patients
- Maintained database and tracking system for referrals to include researching a patients record for information concerning specialty and ancillary care
- Followed up on all tests to ensure completion prior to next visit with physician
- Participated in department staff meetings and other improvement activities as required
Education
Business Administration
Strayer University
Virginia Beach, VASkills
- Multi-Line Phone Management
- Electronic Health Record Management
- Attention to detail
- Microsoft Office
- Time management
- HIPAA compliance
- Medical terminology
- Customer service
Timeline
Seasonal Stockroom Operational Associate
Kohl’s
11.2022 - 12.2022
Public Space Attendant
Commonwealth Lodging Management
04.2019 - 10.2022
Medical Records Clerk
Churchland Psychiatric Associates
11.2014 - 09.2018
Switchboard Operator
EVMS Medical Group
01.2008 - 05.2013
Business Administration
Strayer University
Similar Profiles
Madeliene SounMadeliene Soun
Sales Associate at KOHL’SSales Associate at KOHL’S
Alice MooreAlice Moore
Visual Supervisor/Merchandiser at Kohl’sVisual Supervisor/Merchandiser at Kohl’s
Victoria McDonaldVictoria McDonald
Home and Kids Merchandising Lead Sales Associate at Kohl’sHome and Kids Merchandising Lead Sales Associate at Kohl’s
Analice JonesAnalice Jones
Lead Cashier Associate at Kohl’sLead Cashier Associate at Kohl’s
Julissa SheffieldJulissa Sheffield
Work Center Supervisor at United States NavyWork Center Supervisor at United States Navy