Janet Notarfrancesco
Virginia Beach
Summary
Dynamic Administrative Support Assistant with over ten years of diverse experience in enhancing operational efficiency and providing comprehensive administrative support. Recognized for exceptional time management and organizational skills, along with the ability to prioritize tasks effectively to ensure seamless workflow in fast-paced environments. Proven track record of delivering valuable contributions across various administrative functions, consistently driving productivity and fostering a collaborative team atmosphere. Committed to maintaining high standards of professionalism and work ethic in all endeavors.
Overview
24
24
years of professional experience
Work History
Evening Receptionist & Administrative Support Assistant
Southern Buick GMC Kia
Virginia Beach, VA
01.2024 - 11.2025
- Greeted customers and answered 50+ incoming calls daily using Dial Pad program
- Directed calls to appropriate staff members to ensure efficient service
- Maintained dealer tag log to track and ensure return of all tags
- Oversaw office gas credit card log for accountability
- Collected and processed customer payments (cash, checks, debit/credit cards), documenting all transactions in CDK system
- Provided administrative support across all departments, including daily mailings and preparing FedEx envelopes
- Filed confidential HR documents, updated I-9 files, and maintained sales licenses
- Prepared onboarding materials and organized monthly birthday and anniversary cards for staff recognition
- Served as a backup receptionist and performed additional tasks as requested by management.
- Worked primarily with HR and Title Departments, supporting a team of 30+ employees
Warranty Administrator / Manufacturers Registration
CFE Equipment Corporation
Norfolk, VA
10.2016 - 10.2023
- Processed biweekly payroll for 40+ employees and managed timekeeping for technical staff (2016–2017)
- Distributed daily invoices and handled specialized billing for high-value clients
- Managed warranty claims for Norfolk branch according to manufacturer guidelines
- Entered claims into manufacturer systems, coordinated defective part returns, and applied credits to customer invoices
- Registered all new equipment and warranties, maintaining up-to-date records for four northern branches
- Handled manufacturer recalls, notifying customers and coordinating repairs
- Oversaw special billing and invoice distribution for branches, ensuring compliance and accuracy
Mortgage Loan Officer
Wells Fargo
Pittsfield, MA
08.2001 - 03.2010
- Evaluated borrower creditworthiness and financial history to facilitate loan approval processes.
- Coordinated with real estate professionals to ensure seamless mortgage transactions for clients.
- Reviewed and analyzed loan applications for compliance with lending guidelines and regulations.
- Developed tailored mortgage solutions based on client needs, resulting in enhanced customer satisfaction.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Education
Bachelor's Degree - Social Work
Our Lady of the Elms College
Chicopee, MA06-2016
Associate Degree - Human Services
Berkshire Community College
Pittsfield, MA05-2013
Skills
- Organizational and time management
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Follow-up skills
- Credit analysis expertise
- Adept at multi-tasking
Additional Experience
- Berkshire Community Action Council, Community Partnerships Manager (Paid Internship), Pittsfield, MA, 2014-11, 2015-04, Coordinated fuel assistance and clothing programs serving 100+ families per month, Managed volunteer recruitment and training for community outreach initiatives, Assisted with free income tax preparation for low-income families
- Christian Center, Volunteer Coordinator / Food Pantry Volunteer (Internship), Pittsfield, MA, 2010-09, 2012-12, Organized and rotated food pantry inventory for distribution to 60+ families monthly, Developed a simple Excel inventory system to track stock levels, Assisted kitchen staff in meal preparation for residents
Timeline
Evening Receptionist & Administrative Support Assistant
Southern Buick GMC Kia
01.2024 - 11.2025
Warranty Administrator / Manufacturers Registration
CFE Equipment Corporation
10.2016 - 10.2023
Mortgage Loan Officer
Wells Fargo
08.2001 - 03.2010
Associate Degree - Human Services
Berkshire Community College
Bachelor's Degree - Social Work
Our Lady of the Elms College