JANET ROJAS
Norfolk
Summary
Experienced in efficiently and courteously managing front desk operations. Leveraging excellent communication and organizational skills to seamlessly handle guest inquiries and administrative tasks. Proven track record of enhancing customer satisfaction and supporting team goals. Thrives in dynamic environments.
Overview
13
13
years of professional experience
Work History
Receptionist
Dog and Cat Animal Hospital
10.2016 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Lefferts Animal Hospital
07.2008 - 11.2016
- Assisted all Technician staff with managing the flow of patients
- Assisted with clerical duties as needed
- Worked within a high patient volume area
- Performed patient insurance verifications, requisition forms and office billing
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
MEDICAL CODING AND BILLING CERTIFICATION - ACOCIATE LIBERAL ARTS AND SCIENCE
BRYANT & STRATTON COLLEGE
01.2018
FRANKLIN K. LANE -
Franklin K. Lane High School
01.1992
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Administrative support
Languages
Spanish
Full Professional
Timeline
Receptionist
Dog and Cat Animal Hospital
10.2016 - 07.2021
Receptionist
Lefferts Animal Hospital
07.2008 - 11.2016
MEDICAL CODING AND BILLING CERTIFICATION - ACOCIATE LIBERAL ARTS AND SCIENCE
BRYANT & STRATTON COLLEGE
FRANKLIN K. LANE -
Franklin K. Lane High School
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