Summary
Overview
Work History
Education
Skills
Timeline
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Janet Van Effen

Virginia Beach

Summary

Dynamic marketing coordinator with a proven track record at NGK Locke, excelling in customer service and operational efficiency. Skilled in Microsoft Outlook and time management, I effectively handled customer inquiries and streamlined processes, enhancing client satisfaction and retention. Committed to maintaining information confidentiality while training staff to uphold high standards.

Overview

18
18
years of professional experience

Work History

Front Office

Pioneer Photo Albums
Chesapeake
02.2023 - Current
  • Identified customer needs promptly and efficiently to enhance service delivery.
  • Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
  • Utilized various software tools to streamline processes and optimize overall performance.
  • Assisted in warehouse operations as required to support logistics and inventory management.
  • Printed orders accurately, ensuring proper documentation and fulfillment.
  • Enhanced operational efficiency by implementing process improvements based on customer feedback.

Marketing Coordinator

NGK Locke
03.2018 - 01.2023
  • Data entry of purchase orders for insulators
  • Handled customer service emails including customer complaints, requests for quotes and expected arrival of insulators.
  • Arranged 25-30 trucks per week.
  • Created invoices and submitted to customers.
  • Answered general marketing department inquiries by email, and phone.

Customer Service Representative

Norfolk Southern
04.2012 - 04.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered 75+ emails daily in timely manner, tracking and tracing containers on train.
  • Provided primary customer support to internal and external customers.

Front Desk Manager

Double Tree Hotel By Hilton
09.2007 - 04.2012
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06.1995

Skills

  • Customer Service
  • Microsoft Outlook
  • Train Employees
  • Information Confidentiality
  • Microsoft Word
  • Time Management

Timeline

Front Office

Pioneer Photo Albums
02.2023 - Current

Marketing Coordinator

NGK Locke
03.2018 - 01.2023

Customer Service Representative

Norfolk Southern
04.2012 - 04.2018

Front Desk Manager

Double Tree Hotel By Hilton
09.2007 - 04.2012

High School Diploma -

Princess Anne High School

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Janet Van Effen