Jania M. Harris
Norfolk
Summary
Dynamic and results-driven professional with proven leadership experience at previous jobs, recognized for exceptional customer service and effective team building. Skilled in cash handling and food safety, I excel in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency. Committed to training and mentoring new hires to achieve peak performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Master Cashier
Bojangles' Famous Chicken 'n Biscuits
Henrico
02.2021 - 12.2024
- Provided guidance and support to other team members regarding cash handling procedures.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Shift Leader/Customer Service
Zaxby's
Richmond
06.2020 - 05.2021
- I recently received two raises due to great feedback from customers and management, and for my fast-learning skills while working in a fast-paced environment.
- I am also an upcoming shift leader after just five months of working.
- Developed promotional strategies to attract more customers during slow periods.
Crew Member and Cashier
Kings Dominion
Doswell
10.2019 - 03.2020
- Maintained safe food handling practices to prevent germ spread.
- Operated cash registers
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
Master of Science - Veterinary Science
Old Dominion University
Norfolk, VA12-2027
High School -
Varina High School
Henrico County, VA04-2023
Skills
- Technical Communication
- Sales Experience
- Organizational Skills
- Leadership Experience
- Multilingual
- Food Preparation
- Cash Handling
- Kitchen Experience
- Merchandising
- Food Safety
- Meal Preparation
- Cleaning
- Customer service
- Team building
- New hire training
- Effective communication
Certification
Licensed Cosmetologist- June 2023
Barbicide Certified- February 2022
Food Safety Certified- November 2021
Languages
- Spanish, Intermediate
- English, Expert
Awards
- Food Safety Certified, 10/21
- Barbicide Certified, 10/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
- The ACE Center at Highland Springs, Cosmetology I & II, 2021-2023, 08/21, Present, Topics covered: Professional image; decontamination and infection control; properties of the hair, scalp, skin and nails.
- VHS Varsity Football Manager, 08/21, Present, Cooperating with VHS coaches as well as the team to ensure their best experience to fulfill my duty.
- Varina High School Soccer Player, 08/21, Present, Coincides with my leadership skills to ensure my team always keeps a positive and efficient work ethic to obtain our objective.
- VHS Varsity Basketball Cheerleader, 09/21, Present, Allows me to advance in my creativity and self discipline myself enough to meet the elevated demands and expectations of a VHS cheerleader.
- Teens Against Drugs and Violence (TADA), 10/19, 05/20, Voluntary work to spread awareness of drugs and violence in teenagers.
Affiliations
- Varina High School Soccer Team Captain 2019-2023
- Varina High Football Manager 2020-2023
- A.C.E Technical Center Cosmetology Vice President 2021-2023
- Old Dominion's Her Campus Coordinator 2025
- Old Dominion's NAACP W.I.N 2024- Present
- Old Dominion's Women's and Gender Equity Club 2024- Present
- ODU Dean's List 2025
Languages
Spanish
Limited
Timeline
Master Cashier
Bojangles' Famous Chicken 'n Biscuits
02.2021 - 12.2024
Shift Leader/Customer Service
Zaxby's
06.2020 - 05.2021
Crew Member and Cashier
Kings Dominion
10.2019 - 03.2020
Master of Science - Veterinary Science
Old Dominion University
High School -
Varina High School
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