Janine Brizendine

Personal Banker

Atlantic Union Bank

06.1994 - Current

Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Promoted financial products by maintaining excellent service offering knowledge.
Answered customer questions and explained available services such as deposit accounts
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Cross-sold bank products and services to meet customer needs and provide options.
Expanded client base by promoting new financial products.
Monitored customer accounts to detect irregularities or suspicious activity.
Processed deposits, withdrawals and ACH transfers accurately.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Explained account terms and conditions to customers.
Followed up with customers to gather feedback and provide additional assistance.
Processed customer payments and account setup charges.
Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Presented new and additional products and services to existing customers.
Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Activated new accounts and issued customer identification numbers.
Collected customer information and completed new account forms.
Tracked and processed customer account requests and applications.
Maintained customer records and updated account information.
Provided customers with additional information regarding account services.
Verified customer identity and reviewed documentation for accuracy.
Backed up teller team by handling needs of new and existing customers at main counter.
Responded to customer inquiries regarding new accounts and account services.