Janithri Pannala Vidanalage
Herndon
Summary
Driven and detail-oriented aspiring Data Analyst and IT Consultant with strong analytical and problem-solving skills. Proficient in Microsoft Office and Excel for data organization, reporting, and analysis, with ongoing training in SQL for database querying and data management. Quick learner with a strong ability to adapt to new technologies and complex systems. Passionate about using data-driven insights to support business decisions and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Hostess
Maharani Palace
01.2026 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greet guests and manage seating arrangements efficiently during high-volume hours.
- Coordinate reservations and walk-ins to optimize table turnover.
- Maintain organized front-of-house operations.
- Communicate effectively with servers and kitchen staff to ensure smooth service.
- Resolve guest concerns professionally to maintain high satisfaction ratings.
- Maintain cleanliness and organization of reception and lobby areas.
Orthodontic Assistant/Receptionist
Randolph Endodontics and Orthodontics
05.2024 - 12.2025
- Managed daily front desk operations, scheduling, confirmations, and patient coordination.
- Handled high-volume inbound and outbound calls.
- Verified dental insurance eligibility and benefits prior to appointments.
- Processed insurance claims, pre-authorizations, and claim follow-ups.
- Verified and processed coverage through Maryland Healthy Smiles (MHS).
- Utilized Dentrix software for scheduling, billing, treatment planning, and patient records.
- Assisted orthodontist chairside while maintaining sterile clinical environment.
- Ensured HIPAA compliance and accurate patient documentation.
- Coordinated financial arrangements and explained treatment costs and coverage.
- Maintained organized digital and physical filing systems.
Floor Manager
Creek Lodge Bar & Grill
10.2022 - 04.2024
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Mentored team members to enhance professional development and accountability in workplace.
- Performed closing procedures every night by balancing cash drawers and reconciling credit card transactions.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Server/Hostess
Royal Tandoor
09.2021 - 09.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed over 40 customer calls per day.
Family Babysitter
The Scott Family
08.2020 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals for 2 kids at same time.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Helped children learn how to complete small chores appropriate for age level.
Server/Hostess
OM Indian Cuisine
06.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by 15%.
Education
Associate of Applied Science - Engineering
Montgomery College
Rockville, MD05-2024
High School Diploma -
Richard Montgomery High School
Rockville, MD06-2020
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
Hyattsville, MD05-2026
Skills
- Special Assignments
- Proper Staffing
- Motivational Leadership
- Strategic Business Initiatives
- Performance Improvements
- Retail Merchandising
- Operations Management
- Customer Relations
- Team Worker
- Expert in Microsoft, Excel
- Fluent in English and Sinhalese
- Detail Oriented
- Dentrix Dental Practice Management Software
- Insurance Verification & Claims Processing
- Maryland Healthy Smiles (MHS) Eligibility Verification
- Dental Office Administration
- HIPAA Compliance
- Appointment Scheduling
- Front Desk Operations
Timeline
Hostess
Maharani Palace
01.2026 - Current
Orthodontic Assistant/Receptionist
Randolph Endodontics and Orthodontics
05.2024 - 12.2025
Floor Manager
Creek Lodge Bar & Grill
10.2022 - 04.2024
Server/Hostess
Royal Tandoor
09.2021 - 09.2022
Family Babysitter
The Scott Family
08.2020 - 08.2021
Server/Hostess
OM Indian Cuisine
06.2018 - 03.2020
Associate of Applied Science - Engineering
Montgomery College
High School Diploma -
Richard Montgomery High School
Bachelor of Science - Management Information Systems
University of Maryland Global Campus