Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jan Justin Ong

Henrico

Summary

Dynamic Fleet Manager with a proven track record at Fluid Truck, enhancing operational efficiency through effective scheduling and preventive maintenance. Skilled in vehicle inspections and employee management, I consistently improved fleet performance and reduced downtime, while fostering strong communication and collaboration among teams to achieve exceptional results.

Fleet management professional with comprehensive experience and readiness for role. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in logistics coordination, maintenance scheduling, and cost control, while possessing excellent organizational and leadership abilities. Known for effective communication, problem-solving, and strategic planning.

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely response. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Professional technician with solid experience in installing, troubleshooting, and maintaining satellite television systems. Strong focus on team collaboration and achieving results. Adept at handling technical issues, ensuring customer satisfaction, and adapting to changing needs. Known for reliability, technical skills, and effective communication.

Overview

5
5
years of professional experience

Work History

Dish Network Technician

Dish Network Retailer
04.2024 - Current
  • Maximized efficiency within the team through clear communication during scheduling changes or unforeseen challenges.
  • Established trust with clients by maintaining professionalism in appearance and demeanor throughout all interactions.
  • Enhanced system performance for customers by troubleshooting and resolving technical issues.
  • Performed regular maintenance checks on installed systems, ensuring continued functionality for satisfied customers.
  • Streamlined the installation process for customers by utilizing effective time management skills.
  • Exceeded company targets for completed installations while consistently receiving positive feedback from clients.
  • Increased customer retention with excellent communication skills, addressing concerns and answering questions regarding Dish Network services.
  • Improved customer satisfaction by providing timely and efficient installations of Dish Network systems.
  • Delivered thorough training to customers on how to use their new Dish Network equipment and navigate programming options.
  • Implemented creative solutions for challenging installations, customizing setups based on individual customer needs.
  • Contributed to team productivity, assisting fellow technicians with complex installations when needed.
  • Elevated workplace safety standards by adhering to strict protocols during installations and repairs.
  • Assisted in inventory management, maintaining an organized stock of necessary tools and equipment for job completion.
  • Continuously developed technical skills through participation in ongoing training and certification programs, maintaining a cutting-edge understanding of industry best practices.
  • Installed wiring, cabling and networking hardware on customer premises.

System Status Controller

Richmond Ambulance Authority
11.2024 - 02.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely response to emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Regional Market Manager

Fluid Truck
01.2022 - 10.2024
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
  • Maintained accurate driver information for delivery scheduling.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.
  • Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
  • Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
  • Enhanced fleet efficiency by implementing comprehensive maintenance schedule, reducing downtime.
  • Implemented green initiative, transitioning part of fleet to electric vehicles, reducing carbon footprint.
  • Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
  • Led adoption of telematics technology to monitor vehicle and driver performance, enhancing operational transparency.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reviewed established business practices and improved processes to reduce expenses.

Fleet Manager

Dream Builder Logistics
07.2020 - 01.2022
  • Schedule vans for maintenance
  • Check all tires and make sure they are good and ready for the road
  • Call shops and file insurance claims to get the vans fixed
  • Make sure all the vans are good for the road daily
  • Rent and return vans for the company to use

Education

High School Diploma -

Hayfield Secondary
Alexandria, VA

Skills

  • Fleet management
  • Scheduling
  • Vehicle inspections
  • Preventive Maintenance
  • Fleet scheduling
  • Delivery schedule oversight
  • Employee management
  • Driver management
  • Route planning
  • GPS navigation
  • Effective communication
  • Vendor collaboration
  • Operational efficiency
  • Vehicle maintenance
  • Mechanical aptitude
  • Training and education
  • Fleet monitoring
  • Dispatching oversight
  • Issue resolution

Languages

Tagalog
Native or Bilingual

Timeline

System Status Controller

Richmond Ambulance Authority
11.2024 - 02.2025

Dish Network Technician

Dish Network Retailer
04.2024 - Current

Regional Market Manager

Fluid Truck
01.2022 - 10.2024

Fleet Manager

Dream Builder Logistics
07.2020 - 01.2022

High School Diploma -

Hayfield Secondary

Similar Profiles

CREATE PROFILE
Jan Justin Ong