JanLuis Flakes
Woodbridge
Summary
Proven customer service expert with a strong work ethic, demonstrated at Bath & Body Works and Red Lobster through exceptional accuracy in transactions and enhancing customer satisfaction. Skilled in CPR/AED, showcasing a commitment to safety and teamwork. Excelled in multitasking and time management, and ensuring swimmer safety regulations.
Overview
4
4
years of professional experience
Work History
Cashier
Bath & Body Works
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Restaurant Host
Red Lobster Restaurant
11.2022 - 01.2025
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Lifeguard
High Sierra Pools
06.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Upheld hygiene standards in pool and surrounding area.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
High School Diploma -
Woodbridge Senior Highschool
Woodbridge, VA06-2021
Skills
- Customer service
- Patience and empathy
- Work ethic and integrity
- Strong multitasking
- Active learning
- Lifeguard certification
- CPR and AED training
- Teamwork and collaboration
- Time management
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Bath & Body Works
08.2024 - Current
Restaurant Host
Red Lobster Restaurant
11.2022 - 01.2025
Lifeguard
High Sierra Pools
06.2021 - 08.2021
High School Diploma -
Woodbridge Senior Highschool
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