Jany Cabrera Mejia
Fredericksburg,VA
Summary
I’m a flexible professional with solid experience at Businessolver, where I’ve become skilled at explaining benefits and solving problems of various things. I’m great at communicating in both English and Spanish with people and working as part of a team, which helps boost customer satisfaction and streamline operations. I’ve shown I can handle tough questions with empathy and accuracy, always working to make the client experience better.
Overview
2
2
years of professional experience
Work History
Benefit Advocate-member Services
Businessolver
09.2024 - Current
- Handle inbound calls related to employee benefit enrollment, technical issues, condolence inquiries, carrier/vendor communication, and insurance plan details
- Ensuring each call is managed with professionalism, empathy, and thoroughness. Provide clear, accurate, and helpful responses to a wide range of questions and concerns from clients regarding their benefits, ensuring a positive customer experience.
- Demonstrate strong problem-solving skills by utilizing available resources efficiently, offering quick and effective resolutions to various inquiries, and addressing any technical or procedural challenges that may arise.
- Maintain detailed, accurate documentation of each call, including the nature of the inquiry and the steps taken to resolve it.
- Take full ownership of the entire process, ensuring all transactions and administrative tasks are completed promptly and in compliance with company guidelines.
- Uphold high standards of accountability and attention to detail throughout the call lifecycle, from initial contact to final resolution.
Physical Therapy Technician
Alliance Physical Therapy
02.2024 - Current
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Prepared patients to meet with physical therapists.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Enhanced therapeutic effectiveness with the application of modalities such as heat, ice, and electrical stimulation under therapist guidance.
- Maintained a sanitized and organized workspace, contributing to a safe and efficient rehabilitation environment.
- Contributed to a positive and welcoming clinic atmosphere, greeting patients warmly and providing assistance as needed.
Front Desk Receptionist- Tax Office
United Pro Tax
02.2024 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Retail Merchandiser Overnight
Advantage Solutions
10.2023 - 09.2024
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Arranged consistent shelves, bins, and racks at giant store locations by following established planograms.
Warehouse Cart Builder and Box Maker
CVS Distribution Center
05.2023 - 09.2023
- Cart Builder:
- They put together big carts that are used to organize and move products around the warehouse. These carts help transport items from one area to another so everything gets to the right place.
- They make sure the carts are put together properly and can hold the right products for the job. Sometimes, they also help organize the products in the carts based on what’s needed for different orders.
- Box Maker:
- A Box Maker puts together cardboard boxes that will be used to ship products. This means folding the boxes and taping them up so they’re sturdy and can hold the items safely.
- They also make sure the boxes are the right size and sometimes label them so it’s clear what’s inside using the box maker machine.
- They check the boxes for any defects to make sure everything is good to go before it’s shipped out.
Education
High School Diploma -
Massaponax High School
Massaponax High School 8201 Patriot Highway 05-2021
Skills
- Written and oral communication
- Benefits explanation
- Documentation and reporting
- Open enrollment
- Problem-solving
- Time management
- Multitasking Abilities
- Active listening
- Records maintenance
- Training support
- Patient communication
- Electrotherapy
- Basic computer skills
- Telephone technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Benefit Advocate-member Services
Businessolver
09.2024 - Current
Physical Therapy Technician
Alliance Physical Therapy
02.2024 - Current
Front Desk Receptionist- Tax Office
United Pro Tax
02.2024 - 04.2024
Retail Merchandiser Overnight
Advantage Solutions
10.2023 - 09.2024
Warehouse Cart Builder and Box Maker
CVS Distribution Center
05.2023 - 09.2023
High School Diploma -
Massaponax High School
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