Ja'Nyah Collins
Chesapeake
Summary
Dedicated professional with customer service expertise, demonstrating strong communication and multitasking abilities. With a Bachelor of Science in Exercise Science. Known for enhancing customer satisfaction through reliable service, adaptability and teamwork. Diligent with a solid foundation in delivering exceptional service in dynamic and busy settings.
Overview
5
5
years of professional experience
Work History
To-Go Server
Longhorn Steakhouse
Albany, GA
05.2025 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product knowledge and service excellence.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash, credit, and gift card transactions accurately to ensure financial integrity.
- Adapted quickly to changing menu items and promotions to inform customers effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Online Grocery Associate
Walmart
Chesapeake, VA
02.2024 - 07.2024
- Assisted customers with online grocery orders, ensuring accuracy and timely delivery.
- Collaborated with team members to optimize order fulfillment processes, enhancing customer satisfaction.
- Utilized handheld devices for order picking, reducing errors during selection procedures.
- Resolved customer inquiries related to online orders, ensuring effective communication and support throughout the process.
- Worked productively with customers to meet order requirements and service expectations.
Retail Sales Associate
B.Turner's
La Grange, GA
03.2021 - 01.2024
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained merchandise displays, ensuring alignment with visual merchandising standards.
- Provided product knowledge training to new staff, improving team performance and customer engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
Education
Bachelor of Science - Exercise Science
Albany State University
Albany, GA05-2026
High School Diploma -
La Grange High School
La Grange, GA05-2022
Skills
- Quick learner
- POS system operation
- Data entry proficiency
- Reliability and punctuality
- Phone etiquette
- Flexibility
- Customer service
- Teamwork and collaboration
- Clear communication
- Friendly, positive attitude
- Multitasking Abilities
- Medical terminology
Timeline
To-Go Server
Longhorn Steakhouse
05.2025 - 05.2026
Online Grocery Associate
Walmart
02.2024 - 07.2024
Retail Sales Associate
B.Turner's
03.2021 - 01.2024
Bachelor of Science - Exercise Science
Albany State University
High School Diploma -
La Grange High School