Jaqueline Garcia
Houston,TX
Summary
Dynamic Inside Sales Representative with a strong track record in managing customer inquiries and processing orders. Expertise in handling escalated issues and building lasting client relationships. Ready to leverage exceptional communication and multitasking skills to enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Inside Sales Service Representative
Lance Dahse Inc Service
Houston, TX
07.2023 - Current
- Schedule window installation jobs with builders and homeowners
- Request and collect missing or required job information when not initially provided
- Prepare and send pricing quotes to builders and clients
- Receive and process customer payments
- Order material required for each job
- Coordinate scheduled between builders, homeowners and installers.
- Answer and manage incoming phone calls throughout the day
- Collaborated with sales team to develop targeted strategies for customer outreach.
Inside Sales Representative
Builders FirstSource
Houston, TX
03.2021 - 07.2023
- Developed and maintained relationships with clients to ensure satisfaction and loyalty.
- Managed order processing and coordination between customers and supply chain operations.
- Assisted in training new team members on sales techniques and company policies.
- Set up new accounts, established customer credit and set up payment methods.
- Managed customer inquiries via phone and email to provide timely solutions.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided bilingual support to customers through phone, email, and chats.
Server
Olive Garden Restaurant
Houston, TX
02.2015 - 03.2021
- Provided exceptional customer service by promptly addressing guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery for optimal dining experience.
- Trained new servers on menu knowledge, service procedures, and restaurant protocols to enhance team performance.
- Managed multiple tables efficiently while maintaining high standards of service during peak hours.
- Monitored table settings and cleanliness, ensuring adherence to health and safety regulations throughout shifts.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Office Clerk
Garland Insulating
Houston, TX
09.2018 - 01.2021
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming and outgoing correspondence, maintaining accurate records.
- Coordinated scheduling for appointments and meetings, optimizing time management.
- Assisted in inventory management, tracking supplies to prevent shortages.
- Trained new team members on office procedures and software usage.
- Coordinated and scheduled meetings and appointments.
Education
High School Diploma -
Hastings High School
Houston, TX06.2017
Medical Assistant -
Pima Medical Institute
Houston, TX09.2022
Skills
- Organization
- Paperwork processing
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Email Outlook
- Excel
- Active listening
- Effective communication
- Money handling
- Problem resolution
- Microsoft office
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Service Representative
Lance Dahse Inc Service
07.2023 - Current
Inside Sales Representative
Builders FirstSource
03.2021 - 07.2023
Office Clerk
Garland Insulating
09.2018 - 01.2021
Server
Olive Garden Restaurant
02.2015 - 03.2021
High School Diploma -
Hastings High School
Medical Assistant -
Pima Medical Institute