Jared Hall
Fredericksburg
Summary
Self-taught in ServiceNow and have 4+ years real world experience as a ServiceNow Administrator and Developer. I have my Service Now Administrator certification and my Certified Application Developer certification.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
ICF
01.2024 - Current
- Developed moderately complex code based on business requirements or user stories
- Assisted in creation of detailed design documents and technical specifications
- Participated in code reviews, providing constructive feedback to peers
- Implemented new features and enhancements based on feedback from end users
- Provided support and troubleshooting for existing applications, resolving issues in timely manner
- Collaborated with team and customer on a regular basis to provide feedback and maintain acceptance criteria for user stories for accurate development
ServiceNow Developer
Twilio
06.2021 - 01.2024
- Developed custom applications that extend task and perform Service Management and Asset Management functions
- Developed custom application for Sales Enablement to track current development, defects, enhancements, and new application requests
- Developed custom record producers for custom applications for front facing submissions
- Wrote Notification Email Scripts, Client Scripts, UI Policies, Business Rules, and ACLS
- Designed system email notifications using HTML
- Designed custom portal for Sales Enablement custom applications
- Created custom workflows to help automate tasks to make day to day tasks easier
- Created custom SLAs for response time tracking and ticket completion time tracking
- Worked in modules of ServiceNow including: Incident, Change Management, Dashboards, and Reports
- Performed requirement gathering by interacting with stakeholders and Sales Enablement leadership
- Created and executed custom transform maps
- Assisted with Hopin setup for company events
- Assisted in Twilio Flex setup for onboarding assistance
- Assisted in Gong user and call management
Assoc Systems Design Engineer
Pro Unlimited (ServiceNow)
11.2020 - 05.2022
- Assisted development of custom application involving Task and Service Management
- Created custom Record Producers and Catalog Items
- Created Client Scripts and UI Policies
- Created custom workflows
- Created notifications
- Created transform maps
Lead Sales Associate (Shift Supervisor)
Virginia Alcoholic Beverage Control
02.2020 - 09.2020
- Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability
- Processed payments, returns, and exchanges, verifying accuracy of calculations, credits, and promotional pricing
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties
Operations Supervisor
Staples
05.2019 - 11.2019
- Enforced company policies and procedures through implementing a three-strike system to promote professionalism
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Managed 3 departments with a total of 20 employees
- Resolved conflict between customers, between employees, and between customers and employees
- Worked with for inventory, pricing, merchandising, and displays
- Started as an entry-level associate and worked in every position at the store, up to Operations Supervisor
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates
Certified Tech
Staples
04.2016 - 05.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Enter and update work orders for customer and handled software/hardware diagnostic and repair
Education
High School Diploma -
Kettle Run Highschool
Nokesville, VA06-2015
Skills
- ServiceNow Development
- Javascript
- CSS
- HTML
- XML
- Dashboard creation
- Scoped applications
- ServiceNow administration
- Release management
- Applications development
- GRC
- Teamwork
Certification
Certified Application Developer
Certified System Administrator
Timeline
ServiceNow Developer
ICF
01.2024 - Current
ServiceNow Developer
Twilio
06.2021 - 01.2024
Assoc Systems Design Engineer
Pro Unlimited (ServiceNow)
11.2020 - 05.2022
Lead Sales Associate (Shift Supervisor)
Virginia Alcoholic Beverage Control
02.2020 - 09.2020
Operations Supervisor
Staples
05.2019 - 11.2019
Certified Tech
Staples
04.2016 - 05.2019
High School Diploma -
Kettle Run Highschool
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