Jared Horne
Wise
Summary
I am a hard worker and a generally upstanding young man. I enjoy writing, and am well versed in technology as well as well versed in customer service from my years from working with customers with their QuickBooks. Not only do I know how to run a persons QuickBooks, but I know how to be empathetic. I believe they call those soft skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR II
Foundever
05.2024 - Current
- Maintained confidentiality and security of sensitive information by following established protocols
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Entered and verified data accurately into company database, ensuring data integrity
- Trained new employees on proper procedures for accurate and efficient data entry
- Was the Front Line in helping out issues within QuickBooks Online.
- Worked for the Guided-Setup Department and was the proverbial welcome wagon into QuickBooks, tailoring each call to each individual customers first time with QuickBooks while still also following script.
Crew Member
Inspire Brands
02.2022 - 05.2024
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize freezers in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
Third in Command
J-Z Coffee
01.2015 - 12.2017
- This was a short lived Coffee Shoppe which was made as a side activity for the Marketing 101 students. We essentially ran a business, selling coffee as well as keeping track of expenses, janitorial duties, running sales, etc. I worked underneath both of the teachers and wore J-Z Coffee like it was my favorite shirt.
Education
Bachelor's degree - Business Management
Southwest Community College
Cedar Bluff, VA05-2021
High school or equivalent - General Studies
Union High School
Big Stone Gap, VA12-2017
Skills
- Computer skills
- Report writing (3 years)
- Microsoft Word
- Data entry
- Supervising experience
- Microsoft Office (5 years)
- Microsoft Excel
- Customer service (5 years)
- Scheduling
- Account updating
- Hospitality and accommodation
- Complaint resolution
Certification
- Microsoft Office Specialist
- December 2016 to Present
- EPA Type II
- Sales Essentials Certificate
Timeline
CSR II
Foundever
05.2024 - Current
Crew Member
Inspire Brands
02.2022 - 05.2024
Third in Command
J-Z Coffee
01.2015 - 12.2017
Bachelor's degree - Business Management
Southwest Community College
High school or equivalent - General Studies
Union High School