Jarell L. Rimaihi
Fairfax
Summary
Customer-focused IT and Security Technician with 5+ years of experience in troubleshooting, installation, maintenance, and support of IT infrastructure, security systems, and audiovisual equipment. Seeking to leverage technical expertise, problem-solving skills, and customer service experience to contribute to organizational growth and efficiency.
Experienced IT Support Technician specializing in network administration, system troubleshooting, and CCTV installations. Proven ability to enhance system functionality and ensure customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electronics Field Technician
RL Controls
04.2025 - Current
- Perform diagnostics, maintenance, repair, and field service on onboard vehicle systems, wayside electronics, and communications equipment.
- Install, configure, and test control systems and electronic components for transit vehicles and infrastructure.
- Collaborate with engineers and integration teams to troubleshoot and resolve system issues.
- Maintain service, repair, and calibration logs; ensure compliance with safety standards.
- Support commissioning of new installations and perform site acceptance testing (SAT).
- Install and maintain CCTV surveillance systems for transit vehicles and facilities.
IT Field Technician
Geneva Management Inc.
09.2022 - 04.2025
- Provided technical support for desktops, laptops, mobile devices, printers, and network equipment.
- Installed, configured, and maintained network infrastructure (routers, switches, firewalls, wireless APs, servers).
- Installed and configured CCTV systems, ensuring proper recording, storage, and playback.
- Managed Active Directory accounts, groups, and permissions for secure access.
- Maintained inventory using Asset Panda and deployed desktops/laptops with imaging solutions.
Tier 1 Service Desk Analyst
Department of Treasury (OCC)
06.2021 - 07.2022
- Provided front-line support for desktops, laptops, mobile devices, printers, and enterprise applications.
- Supported VPN, Office 365, Microsoft Teams, Power BI, SharePoint.
- Documented support calls and incidents; escalated complex issues to Tier 2/3 teams.
- Maintained computer security via OS updates and malware protection.
- Adhered to IT security standards, compliance requirements, and SLAs.
IT Consultant
Pueo Business Solutions
05.2020 - 04.2021
- Supported Agile development with testing and incremental review of web and desktop applications.
- Reviewed acceptance testing, collaborated with project managers and developers, and improved user experience for INSIGHT software.
AV Technician II
Avitecture
07.2019 - 04.2020
- Performed soldering, fiber and Cat5/6 testing, and terminations.
- Installed projectors, monitors, and video conferencing equipment per blueprints.
- Troubleshot audiovisual systems including cameras, video switchers, and audio equipment.
Access Control Technician
VT Group
07.2018 - 07.2019
- Installed and serviced electronic access control systems, badge readers, and biometric devices.
- Performed secure wiring, panel terminations, and system integrations.
- Conducted system verification and vulnerability checks.
- Provided end-user guidance on secure access procedures.
Security Technician
Bastion Security
Clinton
05.2016 - 06.2018
- Installed, serviced, and repaired locks, safes, door hardware, access-control systems, and CCTV cameras.
- Configured and tested alarm, access control, and surveillance systems.
- Provided technical support and responded to service calls and emergencies.
- Delivered customer-oriented solutions for residential, commercial, and retail clients.
- Clinton, MD
Electronics Security Technician
MC Dean Inc.
05.2016 - 06.2018
- Installed, configured, and maintained electronic security systems, including access control, intrusion detection, CCTV, and fire alarms.
- Performed troubleshooting, repairs, and system testing.
- Maintained detailed documentation and ensured code compliance.
Inventory Management / AV Technician
TWD and Associates Inc.
02.2015 - 03.2016
- Conducted inventory checks and transported AV equipment.
- Set up office networks with CAT5 and fiber cabling.
- Assisted in AV setup for meetings and company events.
Palace Security Systems
Arlington
01.2015 - 01.2016
- Ran cables for alarm, intrusion, and CCTV systems.
- Provided technical support to field staff and customers.
- Maintained effective communication with management and field technicians.
- US Marshalls, Arlington, VA
Education
ITT Technical Institute - Computer Networks
ITT Technical Institute
Skills
- IT Support & Troubleshooting
- Network Administration & Configuration
- CCTV & Security Systems Installation
- Alarm Systems & Access Control
- Active Directory Management
- ServiceNow & Ticketing Systems
- System Upgrades & Maintenance
- Cabling & Low Voltage Wiring
- Customer Service & Training
- Project Coordination & Documentation
Certification
- CompTIA Security+
- Public Trust Clearance
References
Available upon request
Timeline
Electronics Field Technician
RL Controls
04.2025 - Current
IT Field Technician
Geneva Management Inc.
09.2022 - 04.2025
Tier 1 Service Desk Analyst
Department of Treasury (OCC)
06.2021 - 07.2022
IT Consultant
Pueo Business Solutions
05.2020 - 04.2021
AV Technician II
Avitecture
07.2019 - 04.2020
Access Control Technician
VT Group
07.2018 - 07.2019
Security Technician
Bastion Security
05.2016 - 06.2018
Electronics Security Technician
MC Dean Inc.
05.2016 - 06.2018
Inventory Management / AV Technician
TWD and Associates Inc.
02.2015 - 03.2016
Palace Security Systems
01.2015 - 01.2016
ITT Technical Institute - Computer Networks
ITT Technical Institute