JARRANAY HENG
Suffolk
Summary
Customer service and operations professional with nearly a decade of experience in high-volume public-facing environments, including management and healthcare. Experienced in researching and resolving complex account issues, reviewing confidential records, processing insurance claims, documenting account information, applying policies and regulations, and communicating with individuals during sensitive or challenging situations. Recognized for remaining organized, professional, and solution-focused while managing competing priorities and following matters through resolution.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
Suffolk, VA
08.2025 - Current
- Managed high-volume workload of patient profiles, prescriptions, insurance claims, refill requests, and time-sensitive account issues from review through resolution, ensuring timely and accurate processing.
- Researched and analyzed patient, prescription, and insurance information to identify discrepancies and resolve processing issues, improving accuracy of records.
- Review, update, and document confidential patient records accurately in automated pharmacy systems while maintaining HIPAA compliance.
- Communicated with patients, pharmacists, healthcare providers, and insurance representatives to gather information and clarify documentation, enhancing resolution of account and prescription concerns.
- Apply pharmacy laws, insurance requirements, company policies, and established procedures while prioritizing competing workflow demands and maintaining accuracy.
Sales Associate / Visual Manager
Dillard's
Richmond, VA
10.2022 - 01.2025
- Delivered personalized customer service, resolved customer concerns, and processed transactions, returns, and exchanges efficiently in a high-volume retail environment.
- Supervised departments, trained employees, and ensured compliance with store standards to support smooth daily operations.
- Trained new sales associates on product knowledge, company policies, and effective selling techniques.
Traveling Assistant Store Manager
Claire's
Richmond, VA
08.2016 - 10.2022
- Resolved customer concerns and escalated service issues through active listening and professional communication, improving overall customer satisfaction.
- Managed staff supervision, customer service, cash handling, security, and administrative operations across multiple store locations, ensuring smooth daily operations.
- Trained and coached employees on policies, procedures, and service expectations, enhancing team readiness in Store Manager's absence.
Education
Pharmacy Technician
Stepful
01-2025
Associate of Science - Paralegal Studies
Tidewater Community College
Norfolk, VAStandard Diploma - undefined
John Randolph Tucker High School
Henrico, VA01-2016
Skills
- Case & Account Follow-Up
- Information Collection & Records Review
- Research & Problem Resolution
- Confidential Records
- Documentation & Data Entry
- Policy & Regulatory Compliance
- Insurance Claims
- Conflict Resolution & De-escalation
- Customer Service
- High-Volume Workload Management
- Basic Calculations
- Team Collaboration
Certification
Stepful | National Healthcare Association | 2025
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
CVS Pharmacy
08.2025 - Current
Sales Associate / Visual Manager
Dillard's
10.2022 - 01.2025
Traveling Assistant Store Manager
Claire's
08.2016 - 10.2022
Standard Diploma - undefined
John Randolph Tucker High School
Pharmacy Technician
Stepful
Associate of Science - Paralegal Studies
Tidewater Community College