Jarrett Moss
Chesapeake,VA
Summary
Entry-level cybersecurity professional with a certification in CompTIA Security+, skilled in network security, threat analysis and risk management. Possesses hands-on experience from internships and academic projects, demonstrating strong analytical skills and a commitment to continuous learning.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Delivery Specialist
Uber Eats, Grubhub
05.2022 - Current
- Deliver food and goods to customers efficiently and on time
- Enhance customer satisfaction by managing multiple orders and routes to ensure timely deliveries
- Provide excellent customer service and resolve any issues promptly
- Maintain a 99% customer satisfaction rating for reliability and service quality
IT Desktop Support Intern
Twisted Pair Technologies, LLC
Chesapeake, VA
09.2024 - 10.2024
- Set up and configure employee workstations.
- Provide support for help desk requests, troubleshooting and resolving technical issues.
- Assist in software installations, updates, and system configurations.
- Maintain accurate documentation of IT processes and troubleshooting steps.
- Collaborate with the IT team to ensure smooth day-to-day operations.
Customer Support Analyst
Fiber Solutions Center (Verizon)
02.2020 - 04.2022
- Tracked changing software and technologies with potential to impact customer requirements.
- Troubleshot problems with software, hardware and networking for users.
- Managed approximately 25 incoming calls
- Worked within task management system to receive, manage, and close support requests.
Sales Associate
Adcomm Digitel, LLC
10.2013 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Computer Science
Norfolk State University
Norfolk, VACommunications
Howard University
Washington, DCSkills
- Problem-solving
- Analytical thinking
- Communication
- Attention to detail
- Team Collaboration
- Network Security
Certification
CompTIA Security+
Timeline
IT Desktop Support Intern
Twisted Pair Technologies, LLC
09.2024 - 10.2024
Delivery Specialist
Uber Eats, Grubhub
05.2022 - Current
Customer Support Analyst
Fiber Solutions Center (Verizon)
02.2020 - 04.2022
Sales Associate
Adcomm Digitel, LLC
10.2013 - 02.2020
Computer Science
Norfolk State University
Communications
Howard University
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