Jarrod Johnson
Richmond
Summary
Solution-focused Support Engineer known for unparalleled productivity and efficient task completion. Specialize in troubleshooting, network management, and software configuration. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Support Engineer
Converge
Richmond
01.2024 - Current
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Installed operating systems, applications, patches, updates. as needed through PXE boot and Autopilot.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Maintained inventory records of all IT equipment and accessories issued to customers through in-house portals.
- Provided training sessions for end users on proper use of hardware and software applications.
- Implemented MDM systems including Microsoft Intune and Apple Business Manager for various clients.
- Executed maintenance for both hardware and software issues.
Customer Service Lead
Country Club of Virginia
Richmond
09.2021 - Current
- Managed a team of customer service representatives to achieve superior service quality.
- Facilitated onboarding process by educating new hires on customer interaction procedures.
- Handled customer inquiries and resolved complaints efficiently, fostering a positive environment.
Education
Associate of Applied Science - Information Technology
J. Sargeant Reynolds Community College
true03.2025
Associate of Arts - Liberal Arts
J. Sargeant Reynolds Community College
Richmond, VASkills
- Windows Support Expertise
- Microsoft Intune Management
- VPN Configuration & Management
- Customer service
- System installation
- Linux Systems Interface
- Customer Support & Training
- Network Connectivity Solutions
- Inventory management
- Computer system diagnostics software
- Excellent communication
- IT infrastructure
- Virtualization techniques
- IT project coordination
- Cybersecurity principles
- Remote support management
Languages
American Sign Language
Professional
Timeline
Support Engineer
Converge
01.2024 - Current
Customer Service Lead
Country Club of Virginia
09.2021 - Current
Associate of Applied Science - Information Technology
J. Sargeant Reynolds Community College
Associate of Arts - Liberal Arts
J. Sargeant Reynolds Community College
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