Jasa Gibson
Gloucester,VA
Summary
Dynamic Care Management Manager with a proven track record at Eastern Virginia Medical School, enhancing Annual Wellness Visit performance to over 70% and leading Portsmouth Family Medicine to being one of the top performing practices in transition of care management as part of the Sentara ACO. Skilled in EHR transitions and data analysis, I excel in patient advocacy and staff leadership, driving compliance and operational excellence in care management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Management Manager
Eastern Virginia Medical School (Ghent and Portsmouth Family Medicine)
11.2021 - Current
- Led the care management team through a successful EHR transition from Allscripts to Epic.
- Improved Annual Wellness Visit performance for ACO-attributed patients from 55–62% to over 70%.
- Designed and implemented a standardized transition-of-care management workflow for discharged patients.
- Achieved a 90% completion rate for transition-of-care follow-ups at Portsmouth Family Medicine, making it one of the top four performing practices in the Sentara ACO.
- Educated staff on Medicare AWVs and ACO principles; conducted chart audits to ensure CMS compliance.
- Created policy for processing patient feedback via Feedtrail and supervised care management nurses.
- Collaborated with ACO leadership to monitor encounter data integrity and improve submission accuracy.
- Analyzed patient care trends and documentation workflows to ensure compliance with Medicare/Medicaid standards.
- Developed tools and audit processes to support accurate encounter reporting and reduce claim errors.
- Influenced strategic planning for care management operations through data-driven insights and performance metrics.
Registered Nurse, Emergency Department
Sentara Careplex Hospital
01.2021 - 10.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Connected patients with community resources based on social determinants of health.
9-1-1 Dispatcher
Newport News Police Department
03.2018 - 01.2019
- Read system maps and caller information, and documented details in computer aided dispatch system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
Masters of Science Nursing - Nursing Administration
Messiah University
Mechanicsburg, PA12-2024
Bachelor of Science - Nursing
Messiah University
Mechanicsburg, PA12-2022
Associate of Applied Science - Nursing
Thomas Nelson Community College
Hampton, VA12-2020
Skills
- Patient triage, chronic disease management, CMS compliance auditing
- Emergency response and stroke protocol execution
- Social determinants of health and resource coordination
- Staff supervision, workflow development, volunteer recruitment
- Epic, Allscripts, EHR documentation
- Clinic facilitation, health education, patient advocacy
- Experience with Medicare/Medicaid compliance and encounter documentation
- Workflow optimization and process improvement (transition-of-care, AWVs)
Certification
Registered Nurse – Virginia License
Compact State Designation | Active
Basic Life Support (BLS) CPR Certification | Current
Virginia EMT-B Certification | 2016 – 2018
National Registry of Emergency Medical Technicians (NREMT)
Certified EMT | 2016 – 2018
Florence Nightingale Award – Nurse of the Year EVMS Family and Community Medicine Residency 2025
Honored for exceptional leadership, innovation, and compassionate care in nursing practice.
Recognized for advancing care management workflows and mentoring clinical staff and increasing department quality performance in key areas.
Timeline
Care Management Manager
Eastern Virginia Medical School (Ghent and Portsmouth Family Medicine)
11.2021 - Current
Registered Nurse, Emergency Department
Sentara Careplex Hospital
01.2021 - 10.2021
9-1-1 Dispatcher
Newport News Police Department
03.2018 - 01.2019
Masters of Science Nursing - Nursing Administration
Messiah University
Bachelor of Science - Nursing
Messiah University
Associate of Applied Science - Nursing
Thomas Nelson Community College
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