Jaser Daniel Gonzalez
Hampton
Summary
Aspiring professional aiming to secure full-time role that presents challenges while leveraging interpersonal skills, exceptional time management, and adept problem-solving abilities.
Overview
12
12
years of professional experience
Work History
USN Reserve
USN
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Overnight Stocker
ServTech
05.2024 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
ABH
United States Navy, USN
02.2019 - 02.2024
- Developed marketing materials to promote MWR programs, generating increased awareness and participation.
- Collaborated with military personnel to identify opportunities for enhancing morale, welfare, and recreation services offered on base.
- Trained and supervised staff members, fostering a positive work environment that promoted teamwork and efficiency.
- Managed budgets effectively, ensuring optimal resource allocation for maximum program impact.
- Championed the importance of physical fitness through organizing sports tournaments, fitness challenges, and wellness workshops for military personnel.
- Created an inclusive atmosphere through culturally diverse programming that catered to the interests of a broad range of individuals within the military community.
Customer Service Representative
Randstad
03.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered translation services through fluency in Spanish.
Area Manager
Lowes Home Improvment
01.2014 - 12.2016
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
Associate of Science - IT Network Security
ECPI University
Virginia Beach, VAJose De La Luz Y Caballero
Havana, Cuba09.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Bilingual
- Bilingual in Spanish
Languages
Spanish
Native or Bilingual
Timeline
USN Reserve
USN
11.2024 - Current
Overnight Stocker
ServTech
05.2024 - Current
ABH
United States Navy, USN
02.2019 - 02.2024
Customer Service Representative
Randstad
03.2017 - 12.2017
Area Manager
Lowes Home Improvment
01.2014 - 12.2016
Jose De La Luz Y Caballero
Associate of Science - IT Network Security
ECPI University