Jasminah Jones
Hopewell
Summary
High-performing Process Assistant with 4+ years of progressive leadership experience at Amazon. Demonstrated ability to lead dock and pick operations, manage labor planning, drive productivity metrics, and remove barriers in fast-paced environments. Strong record of ownership, cross-functional collaboration, and delivering results while developing associates and maintaining safety standards.
Overview
3
3
years of professional experience
Work History
Outbound Pick/Ship Clerk
Amazon
Disputana, VA
10.2025 - Current
- Lead and manage 58+ associates in Pick and Dock operations, ensuring safety and quality standards.
- Oversee daily pick flow, meeting OP T3 volume targets, and coordinating trailer moves with TOM and ROC Teams.
- Conduct labor planning and adjust allocations in SYNC meetings to maintain workflow and reduce CPLH percentage.
- Monitor productivity metrics, provide real-time coaching, and improve pick rates, TOT, and error rates.
- Troubleshoot and resolve scanner, conveyor, and mechanical issues to ensure uninterrupted operations.
- Create and publish trailer plans for seamless dock execution.
- Escalate issues with data-backed recommendations to Operations Managers.
- KRB2 AMAZON
Inbound Stow/Receive clerk
Amazon
Disputana, VA
12.2023 - 10.2025
- Supervised a dock shift of 20+ employees while simultaneously performing Receive Clerk responsibilities.
- Planned pre-shift labor allocation for dock associates and developed/published the daily trailer execution plan.
- Tracked shift performance metrics and collaborated with cross-functional teams during SYNC meetings and throughout the shift to optimize labor utilization and reduce CPLH percentage.
- Oversaw both the operational and personnel aspects of inbound operations, including forecasting rates, staffing appropriately, assigning indirect roles, coaching associates on quality and productivity, troubleshooting mechanical issues, submitting trouble tickets, and resolving jams—often with minimal managerial oversight.
- Supervised inbound stow operations to maintain workflow efficiency, productivity, and quality standards
- Coordinated staffing assignments and labor allocation based on operational volume and business needs
- Monitored associate performance metrics, rates, and compliance with safety and quality procedures
- Provided coaching and real-time support to associates to improve productivity and reduce errors
- Collaborated with Area Managers and cross-functional teams to resolve operational barriers and maintain throughput goals
- Tracked workflow, backlog, and operational performance using internal reporting systems
- Conducted audits to ensure inventory accuracy, proper bin placement, and process compliance
- Responded to operational issues, escalated concerns when necessary, and supported continuous process improvement initiatives
Learning Ambassador
Amazon
Disputana, VA
10.2023 - 12.2023
- Trained and onboarded new hires in inbound and pick process.
- Improved quality performance by 9% and rate by 7% through hands-on coaching.
- Served as a process expert and mentor for new associates.
- KRB2 AMAZON
Skills
- Time Management Skills
- Microsoft Office Proficiency
- Problem Solve trained
- Certified forklift driver
- Multitasking Abilities
Timeline
Outbound Pick/Ship Clerk
Amazon
10.2025 - Current
Inbound Stow/Receive clerk
Amazon
12.2023 - 10.2025
Learning Ambassador
Amazon
10.2023 - 12.2023