Jasmine Cao
Newport News
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership at 7-Eleven. Enhanced operational efficiency by implementing effective cleaning procedures and training programs, resulting in improved customer satisfaction. Skilled in money handling and problem-solving, fostering a positive work environment while ensuring compliance with safety regulations.
Diligent with extensive experience managing janitorial teams and ensuring cleanliness in large facilities. Demonstrated ability to lead cleaning operations, implement effective sanitation protocols, and maintain high standards of hygiene. Proven skills in team leadership and problem-solving to adapt to dynamic environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager/Janitorial Lead
7-eleven
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Lead Janitor
Tegra
06.2012 - 12.2019
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
- Served as an integral team member in emergency situations, assisting with evacuations, cleanup operations, and post-incident assessments.
- Performed minor maintenance tasks such as changing light bulbs, fixing leaks, and repairing small damages to ensure facility upkeep.
- Collaborated with management on facility improvement projects, contributing valuable insights and solutions to address concerns.
- Coordinated with other departments for special events setup and cleanup requirements for seamless execution.
- Contributed to a healthier work environment by addressing potential hazards and implementing appropriate safety measures.
- Consistently maintained compliance with established industry standards for sanitation practices during all cleaning operations.
- Improved overall cleanliness with the implementation of effective cleaning procedures and use of high-quality products.
- Supported building security efforts by ensuring proper locking procedures were followed at the end of each day''s shift.
- Streamlined waste management processes by implementing recycling initiatives that reduced overall waste output significantly.
- Achieved a cleaner and safer environment by thoroughly maintaining all assigned areas, including restrooms, offices, and common spaces.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected changes or additional cleaning requests from clients or management.
- Increased customer satisfaction rates by addressing their concerns promptly and taking corrective actions where necessary.
- Established trust with colleagues through excellent communication skills while coordinating daily tasks effectively.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
GED -
RCCC
Salisbury, NC08-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Cleaning expertise
- Lockout and tagout procedures
- Restroom maintenance
- Window cleaning
- Supervisory skills
- Chemical handling
- Supply ordering
- Hazardous materials disposal
- Work order processing
- Sanitization techniques
- Cleaning
- Team management
- Window washing
- Equipment inventory
- Willingness to learn
- Strong work ethic
- Teamwork
- Problem-solving abilities
- Sweeping and mopping
- Work orders
- Checklists and recordkeeping
- New employee training
Timeline
Assistant Manager/Janitorial Lead
7-eleven
04.2020 - Current
Lead Janitor
Tegra
06.2012 - 12.2019
GED -
RCCC
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