Jasmine Capers
Richmond
Summary
Polite and professional customer service representative who's successful in applying strong communication and problem resolution skills to each customer issue. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated, upbeat, and true team player.
Overview
14
14
years of professional experience
1
1
Certification
Work History
School Bus Driver
Chesterfield County Public Schools
09.2021 - Current
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Supervised students during loading, unloading and on bus.
- Worked closely with school administration and transportation to maintain smooth operations.
- Maintained Virginia CDL driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Operated a large vehicle safely and punctually in all weather conditions, using safe and defensive driving methods; to maintain bus discipline and relate well to children, parents and staff and to provide constant attention and assistance to a number of children at the same time
Delivery Driver
Marco's Pizza
09.2023 - Current
- Interacted professionally with customers in person or by phone.
- Provided excellent customer service by being friendly, upbeat and courteous during interactions to increase satisfaction and loyalty.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Dental Assistant
Capital Area Health Network
04.2018 - 11.2020
- Documented patients' dental health information, medical history and vital signs using Dentrix software.
- Prepared rooms for patient treatment and disinfect room after treatment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Successfully assisted dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, simple and surgical extractions.
Customer Service Representative
General Dynamics
11.2009 - 05.2018
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reviewed insurance policy terms with customer and explained explanation of benefits.
- Updated account information to maintain customer records.
- Created customer claims to determine whether a particular loss is covered by insurance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ensured correct changes were made to customer account and policies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Dental Assisting
Centura College
Richmond, VA06.2017
Diploma -
Meadowbrook High School
Chesterfield, VA06.2005
Skills
- Safe Driving
- Clean Driving Record
- Payment Collection
- Route Coordination
- Time Management Abilities
- Stress Management Abilities
- Data Entry
- Customer Service
- Complaint Resolution
- Task Prioritization
- Conflict Resolution
- Decision Making
- Telephone Etiquette
Certification
- X-ray
- Dental Radiology
- CDL B
Timeline
Delivery Driver
Marco's Pizza
09.2023 - Current
School Bus Driver
Chesterfield County Public Schools
09.2021 - Current
Dental Assistant
Capital Area Health Network
04.2018 - 11.2020
Customer Service Representative
General Dynamics
11.2009 - 05.2018
Dental Assisting
Centura College
Diploma -
Meadowbrook High School
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