Jasmine Carter
Performance Food Group Co
Richmond,VA
14
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call center environment, ensuring timely service and customer satisfaction.
- Trained new team members on company policies and customer service protocols.
- Facilitated seamless interactions between departments to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Service Representative
9 Months- Facilitated patient scheduling and appointment management to enhance operational efficiency.
- Assisted patients with insurance verification and billing inquiries to ensure accurate processing.
- Managed patient check-in and check-out procedures, improving overall patient experience.
- Trained new staff on clinic protocols and customer service best practices to maintain high standards.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
CSR
6 Months- Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
- Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
- Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
- Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
- Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
- Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
- Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
- All patient files and information are maintained and current at all times.
- Participates in company training programs
Branch Coordinator
9 Months- Act as first point of contact to patients arriving in person.
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
- Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
- Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
- Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
- Perform outbound customer satisfaction calls to patients and referrals.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
- May perform functional tests on certain respiratory equipment.
Mortgage Client Services Rep
1 Year 8 Months- Facilitated the resolution of customer complaints through effective communication methods.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Cashier/Sales Associate
10 Months- Opened and closed cash registers, balanced cash drawers and made deposits.
- Responded promptly to customer inquiries concerning product availability, pricing information, payment options.
- Assisted with bagging items for customers when necessary.
- Performed opening and closing duties such as counting money in the register drawer and setting up registers for the day's business transactions.
- Use smartphone-based U-Scan technology to manage rentals and inventory
- Move and hook-up U-Haul trucks and trailers
- Prepare rentals invoices and accept equipment returned from rentals
Security Guard
3 Years 10 Months- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
- Provided security services for high-profile events and secured premises against unauthorized access.
- Conducted regular inspections of the facility to identify potential hazards or security risks.
Customer Service Representative
3 Years 3 Months- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Assisted with training and mentoring new team members.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Made appropriate account corrections to resolve customer problems.
- Read from scripts to promote uniformity and consistency in communications.
- Developed strong customer relationships and loyalty through effective communication.
Sales Associate
4 Years- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
- Kept work area clean, organized and free of clutter at all times.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Education
High School Diploma
Skills
Information Updates
Customer Support
Volunteer Orientation
System Documentation
Cash Register Operations
Customer service
Team player
Attention to detail
Excellent time management skills
Customer relationships
Timeline
Customer Service Representative
Performance Food Group Co
11.2025 - CurrentRead More
Patient Service Representative
Patient First
09.2025 - 06.2026Read More
CSR
Quipt Home Medical
06.2025 - 12.2025Read More
Branch Coordinator
Apria Healthcare
01.2024 - 10.2024Read More
Mortgage Client Services Rep
Truist
12.2021 - 08.2023Read More
Cashier/Sales Associate
Uhaul
02.2021 - 12.2021Read More
Customer Service Representative
Conduent
08.2017 - 11.2020Read More
Security Guard
G4S Security
02.2017 - 12.2020Read More
Sales Associate
Walmart
03.2012 - 03.2016Read More
John Marshall High School
High School Diploma
Read More