JASMINE RUCZYNSKI
European Wax Center
Fredericksburg
14
years of professional experience
Results-driven sales and customer service professional with over 10 years of experience in building customer relationships and driving sales. Expertise in consultative selling, client retention, and training. Focused on identifying customer needs and delivering tailored solutions that enhance loyalty. Associate of Applied Science in Business Management, recognized for academic achievement.
Work History
Esthetician & Suite Coach
6 Years 1 Month- Delivered personalized consultations by identifying client needs and recommending tailored services and retail products.
- Build long-term client relationships through exceptional customer service, resulting in repeat business and strong client retention.
- Consistently educate clients on products and memberships using a consultative sales approach.
- Schedule, confirm, and manage appointments while maintaining an organized daily calendar.
- Maintain accurate client records and document services, preferences, and recommendations.
- Resolve customer concerns professionally and efficiently to ensure a positive client experience.
- Selected as a Suite Coach, a leadership role responsible for mentoring, coaching, and training newly hired associates.
- Trained new employees on customer service standards, sales techniques, and operational procedures to enhance team effectiveness.
- Collaborated with management to support employee development and enhance overall team performance.
- Lead by example while fostering a positive, team-oriented work environment.
- Demonstrate professionalism, adaptability, and strong communication skills in a fast-paced, customer-focused environment.
Server
2 Years 11 Months- Delivered exceptional customer service in a high-volume restaurant environment.
- Built rapport with guests by providing attentive and personalized service.
- Boosted sales by providing tailored menu recommendations and effective suggestive selling.
- Oversaw multiple tables, ensuring accuracy and professionalism during high-volume service.
- Resolved customer concerns swiftly, enhancing overall guest satisfaction.
- Worked collaboratively with kitchen and management teams to provide seamless service.
- Thrived under pressure while consistently maintaining a positive attitude.
Shift Leader
5 Years 3 Months- Supervised daily operations to ensure smooth workflow and support restaurant management.
- Ensured efficient operations during busy shifts while maintaining quality standards.
- Trained and mentored new employees on customer service expectations and daily procedures.
- Delivered excellent customer service and resolved customer concerns professionally.
- Managed cash handling, opening and closing duties, and inventory responsibilities.
- Supported sales goals by recommending products and promoting special offers.
- Coordinated scheduling and delegated responsibilities to optimize team performance.
Certified Nursing Assistant
10 Months- Delivered compassionate care that upheld dignity and respect for residents.
- Communicated effectively with residents, families, and healthcare staff.
- Built trusting relationships through empathy, patience, and professionalism.
- Ensured accurate documentation and adherence to established procedures for compliance and continuity of care.
- Fostered trusting relationships with residents through empathy, patience, and professionalism.
Education
Associate of Applied Science - Business Management
- Dean's List
- Honors List
- 4.0 GPA
- General Studies
GPA: 4.0 GPA
Licensed Esthetician
- Superior Letter of Excellence
- Student of the Quarter
- Graduated with a 4.0 GPA
- GPA: 4.0 GPA
Advanced Studies Diploma
Skills
Customer Relationship Management
Consultative Sales
Lead Qualification
Appointment Scheduling
Client Retention
Customer Service Excellence
Retail Product Sales
Relationship Building
Team Leadership
Employee Training & Coaching
Communication & Active Listening
Conflict Resolution
Time Management
Organization
Microsoft Office Suite
Problem Solving
Adaptability
Attention to Detail
Multitasking in Fast-Paced Environments
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Passion for helping customers find the right solutions
Detail-oriented with exceptional organizational skills
Quick learner with the ability to adapt to new technology and processes
Self-motivated and goal-oriented
Able to prioritize multiple responsibilities in fast-paced environments
Collaborative team player with leadership experience
Committed to providing an outstanding customer experience
Strong work ethic with a positive and professional attitude
Accomplishments
- Promoted into a Suite Coach leadership position at European Wax Center.
- Successfully trained and mentored new team members on company procedures, customer service, and sales techniques.
- Earned Student of the Quarter while maintaining a 4.0 GPA in esthetics school.
- Received a Superior Letter of Excellence for academic achievement.
- Graduated with an Associate of Applied Science in Business Management with Honors.
- Recognized on the Dean's List and Honors List for academic excellence.
Timeline
Esthetician & Suite Coach
European Wax Center
06.2020 - CurrentRead More
Server
Capital Ale House
07.2017 - 06.2020Read More
Certified Nursing Assistant
Hughes Home
02.2016 - 12.2016Read More
Shift Leader
Subway
02.2012 - 05.2017Read More
King George High School
Advanced Studies Diploma
Read More
Eastern Virginia Career College
Licensed Esthetician
Read More
Germanna Community College
from General Studies
Read More
Germanna Community College
Associate of Applied Science from Business Management
Read More