Jasmine Turkson
Springfield
Summary
Friendly and adaptable hospitality professional with experience in full-service dining, hosting, cashiering, food running, and expo line operations in fast-paced restaurant environments. Skilled in customer service, upselling, multitasking, and creating positive guest experiences while managing high-volume shifts. Strong communication and teamwork abilities with experience building relationships with regular customers and maintaining efficient front-of-house operations.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Baker's Crust
Williamsburg, VA
01.2023 - 05.2023
- Provided full-service dining experiences in a fast-paced restaurant environment while managing multiple tables and maintaining strong guest satisfaction.
- Memorized menu items, daily specials, and restaurant offerings in order to confidently answer guest questions and make recommendations.
- Took food and beverage orders accurately while ensuring timely service and attention to guest needs throughout the dining experience.
- Collaborated closely with kitchen and front-of-house staff during high-volume shifts to maintain efficient service flow.
- Processed guest payments accurately using POS systems while maintaining professionalism and strong customer service.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
FOH: Food Runner/Server, Hostess, Cashier; BOH: Ex
Nando’s Peri-Peri Restaurant
Springfield, VA
06.2020 - 08.2021
- Operated POS systems to accurately process cash and card transactions in a fast-paced setting.
- Built strong communication and sales skills through upselling menu items, beverages, and add-ons to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in inventory management by tracking stock levels of supplies and adapted quickly to changing priorities during peak service hours.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Trained new team members on service standards and operational procedures.
Hostess/Cashier
Milano's Family Restaurant
Springfield, VA
04.2017 - 08.2019
- Answered phone calls, took customer orders accurately, and communicated orders efficiently with kitchen staff.
- Managed dine-in/carry-out guest payments using a manual cashier system with strong speed, accuracy, and attention to detail.
- Built strong customer relationships by memorizing regular guests’ usual orders while upselling new menu items and specials.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Master of Social Work -
Virginia Commonwealth University
Richmond, VA08-2027
Bachelor of Science - Psychology
College of William And Mary
Williamsburg, VA05-2023
Skills
- Customer Service & Guest Relations
- Menu & Price Memorization
- Point of sale (POS) operation
- Inventory management
- Hospitality service expertise
- Time Management
- Team Collaboration
- Problem Solving
- Upselling Techniques
- Attention to Detail
Languages
English
Native or Bilingual
Timeline
Restaurant Server
Baker's Crust
01.2023 - 05.2023
FOH: Food Runner/Server, Hostess, Cashier; BOH: Ex
Nando’s Peri-Peri Restaurant
06.2020 - 08.2021
Hostess/Cashier
Milano's Family Restaurant
04.2017 - 08.2019
Master of Social Work -
Virginia Commonwealth University
Bachelor of Science - Psychology
College of William And Mary